Overview:

Our Customer Service Agents are responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information. Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service or contact centers.

Responsibilities:

• Interacting with our customers in all our French language gaming environments
• Handling customer help-requests for our products and services, including:
  • Requests for product information, accounts, billing, gameplay, and tech help
  • Interactions via email, chat, social networks, and sometimes phone
• Maintaining a working knowledge of our products and services
  • Our entire catalog of games
  • Current gaming platforms (mostly MS Windows, Xbox, PlayStation, Switch, Mobile)
• Contributing to content creation for our customer-facing knowledge bases

Qualifications:

• Native-level fluency for French language
  • Excellent verbal and written communication skills
  • Professional communications and documentation skills
  • Must also have business-level fluency in English
• Experience working in customer service or contact centers
  • Strong customer service ethic
  • Enthusiastic, positive, and professional attitude in all interactions
  • Experience with contact center environments
  • Experience with email support and live support
• Familiarity with gaming culture / industry
  • General trends in gaming, including multiplayer online gaming
  • Familiarity with online environments and gaming social networks
  • Familiarity with computer hardware, operating systems, and consumer electronics for gaming
• Ability to work flexible shifts (including some nights, weekends, holidays when products require it)
• Experience with productivity software including Microsoft Office
• A passion for any type of gaming

Preferred Skills:

• Previous community management, or public relations experience
• Excellent editorial skills with the ability to write clearly for a diverse audience
• Practical knowledge managing or contributing to wikis, or other collaborative knowledge solutions
• Experience working within an international company or the entertainment software industry