# Customer Success Manager

## Details

- **Company:** [Xsolla](https://hitmarker.net/companies/xsolla.md)
- **Location:** Russia
- **Contract type:** Full Time
- **Level:** Junior \(1–2 years\)
- **Tags:** Account Management, Customer Service, Sales, Data Analysis
- **Posted:** 2026-08-21
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/xsolla-customer-success-manager-4565141)

## Description

We are looking for a highly motivated and strategic **Customer Success Manager** to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.

### Key Responsibilities

- **Build and nurture strategic relationships** with a portfolio of major clients to ensure satisfaction, retention, and growth.
- **Understand customer goals and business needs** through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
- **Propose new products, features, and solutions** to drive customer value and support their ongoing success.
- **Act as the voice of the customer internally**, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
- **Own the execution of customer deliverables**, ensuring internal stakeholders are aligned and accountable.
- **Resolve issues and manage escalations** with professionalism, protecting the integrity of the relationship.
- **Conduct regular Business Reviews** to assess customer health, review progress toward objectives, and gather actionable feedback.
- **Identify and support upsell and expansion opportunities**, contributing to revenue growth through long-term relationship development.
- **Track and analyze customer success metrics** to generate actionable insights and report on customer performance at a senior level.

### Qualifications

- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
- Excellent communication, presentation, and problem-solving skills.
- English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
- Comfortable working cross-functionally with product, engineering, and sales teams.
- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
- Experience in industry, e.g., gaming, SaaS, fintech is a plus.

### Why Join Us

- Opportunity to work with top-tier clients and make a measurable impact.
- A dynamic, collaborative team culture that values innovation and initiative.
- Continuous learning and growth opportunities within a global organization.