RESPONSIBILITIES

Grows and strengthens positive client relationships. Ensures all client requests are met in a timely manner. Manages their expectations and exceeds satisfaction by delivering innovative high-quality work that pushes their business forward
Works closely and constructively with colleagues including Media, Production, Creative and Senior Management. Supports and builds positive relationships with partner agencies and other relevant external suppliers
Writes strategic documents for client presentations, tracks KPIs and campaign/project plans – as well as program post and analysis reports. Gathers, assesses, and compiles relevant information to support these strategies and recommendations
Assumes responsibility for developing/creating, managing project budgets and work back schedules, live event master doc and all other relevant project documentation, and pro actively advises the team and client of any risks, delays or changes (INCLUDE
Oversees on-site execution, management, supervision, and coordination of client programs
Assistance with recruitment and management of project staff, responsible for soliciting, coordinating booking of staff, training on site
Solution oriented, pro actively asses risk, identifies and problem-solves program challenges and consults with senior management to avoid them in the future
Monitors program progress and recommends adjustments as necessary
Works with the senior team on new business prospects and pitches, when requested

SKILLS & EXPERIENCES

Degree in Marketing, Business or another related field
Knowledge of the gaming and esports industry
3+ years of working experience in experiential/event based roles with a focus on project management and client service
Experience must include overseeing and cultivating client relationships; project management (including strategy, creative briefs, operations, client service, and execution) and solid knowledge of experiential activations and large-scale programs within the gaming, esports, entertainment and promotions industry.
Experience managing large scale activations and field teams in long-term programs required.
Detail oriented – a successful project manager; can multi-task and prioritize as needed.
Has extensive experience in taking ideas through initial concepts, creative brainstorm, presentation to the client, through to execution.
Highly analytical, leveraging logic, process and methods to generate effective solutions. At the same time, is able to make smart decisions quickly
Is service-oriented and committed to building and strengthening relationships for clients and over-delivering upon their needs and expectations
Is highly motivated, a self-starter and has a sense of urgency. Demonstrates an ability to think ahead and plan next steps and work within tight time lines
Strong financial and budget management skills
Is highly organized and detail-oriented. Meticulous about record keeping and reporting: regular client status reports, critical paths; post/wrap reports;
Possesses excellent communication, both written and verbal. Can effectively lead and facilitate discussions in a clear and compelling manner and is confident speaking his/her mind, sharing points of view, providing feedback and insights, handling difficult situations and asking for help/solicit advice, when required
Experienced with programs like Slack, Microsoft Office, Monday (or similar program), Google Suite

OTHER RELEVANT REQUIREMENTS

Flexible work schedule that involves weekends, late nights and travel
Must have a valid passport, valid driver’s license (with clear driving records), clear criminal record