Role: Digital Mid Weight Account Manager (Mobile Gaming - Supercell)

Location: London (Remote start with a view to continue work in the office when safe to do so)

Start date: ASAP

About the role:

Waste has been working with Supercell for over 6 years, during that time we have seen immense growth. From this a dedicated client services team has grown, producing game-related content for 5 of Supercells games. The content sits in the game app as well as on social and gains exposure to millions of Supercell’s loyal gaming community.

The role will focus on providing an exceptional level of client service delivering a wide range of digital content that sits primarily on social.

The AM’s focus will be entirely on the continual client management and growth of the Clash of Clans, Boom Beach and Hay Day accounts, working alongside a dedicated team of AM’s and Project Managers.

The client services team are a likeable bunch and strive to keep the project teams motivated, producing super high-quality work at high speed is paramount. While our environment is collaborative and supportive we thrive on candidates that are proactive, take accountability and really own their work. The ability to hit the ground running is a very desirable trait.

The successful applicant MUST have:

Minimum 3 years hands-on-agency experience in a AM role, working with big, mainstream brands, managing multiple clients.
Be highly responsive and efficient with client requests.
Experience running projects which have a strong focus on digital content production, social content (animated videos and static) - this stuff will be your ‘bread and butter’.
Be an approachable and friendly person with outstanding communication skills and emotional intelligence.
An understanding of Clash of Clans, being a current player or having played it (and willing to pick back up).
Be willing to completely immerse yourself in the games world, playing the games regularly and understanding the way they work in detail, this is very important.
Experience working in a fast paced, agile office environment managing multiple projects at the same time where everyday there is something new and project priorities can change very quickly.
Highly proactive - you will need to own the projects you’re managing and need to make sure that both our client and our internal teams are all well informed about their responsibilities, deadlines and deliverables from kick off
Comfortable setting up and organising brainstorms, briefing sessions and communicating feedback to the team
Experience managing the full project life cycle (including creative conception) with an understanding of PM principles. You will have experience of working collaboratively with Project Managers and understand and respect the role.
High degree of organisational skills and ability to provide clear communication to all client contacts as well as internal teams
An ability to manage upwards, know when to crack on with the job in hand and not be afraid to ask questions.
Confidence in your own ability to build and foster new relationships, at all levels and departments across the agency structure
Meticulous attention to detail to spot errors in deliverables before they go to client.
Ability to pick things up at lightning speed
Experience working across different time zones and currencies.
Problem solving skills to hit deadlines whilst working against competing priorities, scope creep and spanners being thrown in the works along the way.

Your duties will be to:

Reporting directly to the AD and with support from the PM team you will:

Client Communication

Acting as the day-to-day point of contact for client comms on selected games
Ensuring the client is up to date with the status of all projects
Positively challenge the client, and be willing to engage in complex gaming discussions such is your passion for the industry

Day-to-day account management

Ensuring you have a deep understanding of the client’s business
Help to produce account planning documentation, and work towards the aims of the account with the AD’s support.
Attend client stand-up, account reconciliation, internal account meetings and work check-ins
Work with the project manager to produce details SoW’s

Delivery against client goals

Producing client cost estimates low to mid level, & escalating larger estimates to AD
Attend finance reconciliation meetings
Ensure that all client projects are being billed on time, and are accounted for in weekly finance meetings, with timely communication to the AD & LPM
Monitoring progress against revenue and profitability targets and reporting regularly to the AD & LPM

Client Satisfaction

Ensuring account presence in all client meetings / calls
Monitoring and advising on all the client communications on the account
Escalating potential high-risk or damaging situations to the AD
Attending all client meetings and calls
Acting as the point of contact for all new briefs and the early stages of projects where necessary - as agreed with the AD
Attending all client wash-up sessions
Writing briefs for mid-scale projects when delegated by the AD and all low scale projects

In return, you'll get:

To work on some of the biggest gaming brands globally in a fast-paced, exciting and ever-growing agency
The opportunity to develop your own skills in a fun, supportive environment with training opportunities provided
Opportunity to influence and help the growth of the new team
To work alongside extremely passionate digital natives, producing work that we’re all proud of
Free breakfast every morning
Early finish Fridays in August
A long Christmas break
Epic Summer and Christmas parties
Massages, fruit and Friday beers!

About us:

Waste is an independent digital agency founded in 2006 on the principle of cutting out unnecessary agency fluff in favour of urgency, expertise and a no-fuss attitude. We call this approach ‘Maximum Digital. Minimum Nonsense.’

With offices in London and Los Angeles, we employ 70+ specialists covering Strategy, Creative, Social & Web Content, Advertising, Digital Experiential, DOOH, UX and SEO.

Our client list includes Supercell, the mobile gaming giant, for whom we deliver player acquisition and retention built around community listening and high-speed, high-quality content creation. Other entertainment clients are Nintendo, Sega, Warner Brothers, Turner and Ubisoft. We also provide digital leadership for energy giant Centrica, covering British Gas, Hive, Dyno and Direct Energy. Other clients include dating app Badoo, lottery giant Camelot and media brand family Oath. We recently won digital strategy & creative contracts with intu – the largest shopping centre brand in the UK, and Grosvenor, the largest casino brand in the UK.

Our approach has seen us nominated for more than 70 awards, including: Awwwards, BIMAs, Clios, CIM, Design Week, The Drum, FWA, Masters, Pixels, Lovies, W3 and Webbys. We’re renowned for brewing our own craft beer, the Waste Pale Ale (WPA), a firm favourite with clients and partners. We also support the UK based gaming charity, SpecialEffect.