Wargaming is looking for a Support Specialist to work on World of Warships in our brand-new Belgrade office.
The WoWS Support department helps our users solve game mechanics issues, problems with bonus codes, in-game events and equipment, experience, and others. They monitor users for proper and respectful behavior toward one another and act according to the company’s policies established by the license agreement and its addendums. They keep order and prevent the rules from the company documents from being broken, as well as communicate directly with users whose accounts have been banned for violations. The team also solves payment issues, including payment failures or erroneous payment entries, inability to make payments, refunds, cancellations, and many other financial cases. Account security is another area of responsibility for Support Specialists.
What will you do?
Support World of Warships MMO game
Communicate with the multilingual audience on issues related to accounts, gaming mechanics, rules, and payments
What are we looking for?
Secondary or higher education (students of part-time education, as well as the last courses)
Intermediate or higher level of English and German
Advanced PC user
Readiness to work in 2/2 shifts: two weeks 07:00–19:00, two weeks 19:00–07:00
What additional skills will help you stand out?
Knowledge of additional languages (Spanish or Russian)
Experience in working with users
Knowledge of Wargaming products
Gaming experience in WoWS
Experience with Outlook
Knowledge of payment systems (Paypal, WebMoney, Yandex Money, etc.)
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.