This job listing expired on Mar 21, 2022
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Wargaming Kyiv is looking for an experienced Service Desk Team Lead to provide technical guidance and mentorship to a 6-person team. Work includes managing, scheduling, and automating Service Desk procedures. Observing team work methods and processes to determine their effectiveness, and introducing new methods when old ones are ineffective. You will be able to solve complex problems with automated solutions.

What are you going to do:

  • Directly manage the support team - lead the work of the group and be responsible for the assigned tasks
  • Track team performance and fix any bottlenecks and issue resolution issues
  • Monitoring compliance with SLA
  • Mentoring and coaching - skill development and training of team members
  • Ability to provide hands-on technical assistance to assist team members when needed
  • High level of communication skills. Regular communication with the team on current tasks. Openness to communication. Ability to clearly and simply formulate the task
  • Responsibility, autonomy, willingness to assume obligations and comply with agreements
  • Proactivity. Ability to set goals and work to achieve them. Creating opportunities without waiting for them to appear
  • Focus on progress and self-learning, interest in high-tech innovations. A constant desire to learn and develop skills and gain new experiences

What we expect:

  • 2+ years of experience as a system administrator
  • 1-2 years of experience as a team lead
  • Experience with wireless and wired networks. Knowledge of the stack of network technologies (TCP / IP, DHCP, DNS, NAT, VPN, UDP, FTP, SMB, RDP, HTTP / S)
  • Experienced system administrator for Apple and Microsoft environments. The candidate must be able to independently solve all arising technical problems, if necessary
  • Experience with Hyper-V or VMware virtualization
  • Experience in configuring basic Windows services
  • Experience in configuring and selecting custom hardware
  • Writing automation scripts ( PowerShell, bash, python)
  • Administration of the anti-virus system
  • Participation in technical support and administration of Office 365, SharePoint, Teams
  • Azure AD administration and Microsoft Intune support
  • Experience with Jira Service Desk or similar ticket system
  • Customer focus, sincere desire to help employees