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Virtuos

Co-Development Success Manager

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Virtuos
🇨🇦 Montréal, QC

Responsibilities:

  • Serve as the supporting contact for the onboarding of new clients and the post kick-off support
  • Understand and document clients’ needs, quality, and overall service expectations to be provided.
  • Ensure that other teams at Virtuos understand client outcomes and deliver the required solutions.
  • Regularly update on client’s feedback: represent the voice of the customer to provide input into every phase.
  • Make sure that client is ready to engage with Virtuos, act as local escalation point to manage and resolve production issues; go on-site as needed.
  • Help identify further business opportunities for services with the client, working hand in hand with account managers.
  • Gauge client’s level of engagement with Virtuos and provide feedback to the other teams regarding service improvements
  • Provide insights to clients to ensure that they get the most out of Virtuos capabilities with the aim of helping grow our business

Qualifications:

  • 5+ years of experience in video game industry or digital content development. An experience in B2B, middleware companies is a plus
  • Proven experience in related game development roles including Art Director, Lead Artist, Producer, Project Manager
  • Ability to work with direct and external partners
  • Knowledge of MS office suite
  • Strong understanding of 3D software (Maya, Zbrush, etc)
  • Experience working within a game engine and implementing 3D work into engine
  • Strong communication and interpersonal skills
  • English (both written and spoken) proficiency
  • Fluency bilingual (French and other languages an asset)
  • Willing to travel for work
  • Passion for making and playing games