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Responsibilities:
- Serve as the supporting contact for the onboarding of new clients and the post kick-off support
- Understand and document clients’ needs, quality, and overall service expectations to be provided.
- Ensure that other teams at Virtuos understand client outcomes and deliver the required solutions.
- Regularly update on client’s feedback: represent the voice of the customer to provide input into every phase.
- Make sure that client is ready to engage with Virtuos, act as local escalation point to manage and resolve production issues; go on-site as needed.
- Help identify further business opportunities for services with the client, working hand in hand with account managers.
- Gauge client’s level of engagement with Virtuos and provide feedback to the other teams regarding service improvements
- Provide insights to clients to ensure that they get the most out of Virtuos capabilities with the aim of helping grow our business
Qualifications:
- 5+ years of experience in video game industry or digital content development. An experience in B2B, middleware companies is a plus
- Proven experience in related game development roles including Art Director, Lead Artist, Producer, Project Manager
- Ability to work with direct and external partners
- Knowledge of MS office suite
- Strong understanding of 3D software (Maya, Zbrush, etc)
- Experience working within a game engine and implementing 3D work into engine
- Strong communication and interpersonal skills
- English (both written and spoken) proficiency
- Fluency bilingual (French and other languages an asset)
- Willing to travel for work
- Passion for making and playing games
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