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Video Gaming Esports

(Closed) Operations Manager

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Video Gaming Esports
πŸ‡ΊπŸ‡Έ Los Angeles, CA

DO NOT APPLY IF YOU DO NOT LIVE IN THE LOS ANGELES AREA

  • Must be located in Los Angeles this is not a remote job and we are not looking to relocate anyone for this position

We are an online Esports company looking for a manager. You will be a key Leader of the company working directly with the owners. You will deal with company strategy, development, organizational policies and daily operations.

Responsibilities:

  • Establish an efficient operating procedure
  • Manage the customer support and daily operations to ensure complete customer satisfaction
  • Organize work schedules, hiring/training for new team members, as well as ongoing learning for the existing team
  • Analyze tournament and event reports and optimize the schedule based on statistics
  • Ensure the steps for adding new games to the platform is done correctly and on time
  • Develop different sponsorship offerings, close sponsorship deals and maintain a good working relationship with sponsors
  • Assist in fundraising ventures
  • Stay up to date with the industry and competition
  • Oversee social media and live broadcasting
  • Monitor performance: Sign up, Deposits, Matches and tournament entries, Retention management, Players life cycle

Requirements:

  • Ability to work evenings, weekends or holidays. This is a start up company and a lifestyle, this is not a regular 9-5 job.
  • Ability to learn twitch, twitter and other social media platforms
  • Video game enthusiast familiar with PS4, XB1 and PC
  • 3 years’ experience in a customer support environment, ideally within the online industry
  • Team management experience
  • Exemplary customer service skills
  • Attention to detail
  • Mature and professional
  • Excellent interpersonal communication written skills
  • Ability to communicate clearly and tactfully with team members to ensure service consistency
  • Ability to handle demanding customers with patience and politeness
  • Knowledge in the Esports gaming world is a plus
Apply Now
This job has been closed. Either the position has been filled or it is no longer active.