We are looking for an enthusiastic customer service representative who has a passion for solving problems, and is also interested in all aspects of esports. You’ll play a key role in broadening and deepening the company’s relationship with our customers by establishing Zendesk workflows which allow the team to help as many customers as possible. You will also be meeting regularly with the marketing team to discuss customer ticket trends.

Responsibilities Include:

• Handling customer inquiries and issues directly from our customers.
• Configuring Zendesk workflows for optimal efficiency.
• Revising and building customer facing support templates, FAQ’s and other materials.
• Identifying and reporting customer trends and issues to other areas of the business.
• Executing in a fast-paced, team environment.
  

Requirements:

• Experience working with helpdesk ticketing systems; familiarity with Zendesk is a plus
• Ability to communicate effectively both internally and to customers and match tone accordingly
• Ability to work cooperatively and collaboratively with all levels of employees and management
• Mature and self-motivated with a positive, professional attitude
• Capacity to operate effectively in a fast growth startup environment
• Progressive, consistent work history and excellent references
• Willingness to work weekends if needed
• Detail oriented, interested in games, with a competitive spirit
• Ability to work well under pressure and tight deadlines