As a Senior Developer Support Engineer, you will be working with the biggest names in the gaming industry to drive success with Unity’s customers from our groundbreaking multiplayer product suite. You will be part of a global team of DSEs and will provide a key point of escalation for everything that passes through the team
In this role, you’ll be solving technically complex problems for customers with an outstanding eye for detail and a users-first troubleshooting mindset applied at all times. Using your advanced knowledge of cloud/hosting solutions and/or back-end game systems, you’ll be the difference between success and failure for some of the biggest titles hitting the market today. Whether directly solving issues hands-on, providing detailed proactive consultations and testing for customers or leading technical conversations with key collaborators around the business to drive swift resolutions, you’ll always be making a positive impact on our customer’s success.
If you are experienced in working in a senior capacity within a fast-paced technical support environment with laser-focused attention to detail and a love of live operations, we want to hear from you!
What you’ll be doing
Receiving, troubleshooting, responding to, and resolving escalated technically sophisticated issues for our customers and internal teams
Frequently communicating with authority and clarity to both our users and internal collaborators
Constantly and consistently looking for ways to improve our teams, processes, and product. Using these skills to articulate and inspire change
Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team
Responding to live customer issues and incidents working as part of an incident team solving critical problems
What we’re looking for
Considerable experience with Linux and Windows server administration (including SSH/remote desktop/networking tracing tools etc.) and experience writing scripts for automation and issue resolution purposes
Comfortable being part of a regular on-call rotation supporting our customers and internal teams
Strong capabilities in managing multiple complex technical projects while meeting deadlines.
Proven track record debugging network and hardware issues remotely, working with external teams to solve sophisticated remote issues
Excited to be picking up and working on brand-new technologies and products on a regular basis
You might also have
Experience working in the gaming industry, ideally backend systems for online games
Experience coding in Golang and understanding of complex database structures
Experience working with game engines, particularly the Unity editor.
Life at Unity
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021.