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The opportunity

The Exchange Support Engineer will join a small team of fellow support engineers that help Demand Side Platform partners and their account managers scale business on Unity exchange and overcome any technical issues in the process.

We’re seeking someone who thrives on solving puzzles, embraces challenges, and brings an innovative troubleshooting mindset. A successful candidate will not only become a dependable team member but will also inject a unique angle into how we approach problems.

Additional opportunities to grow include:

Collaborative Problem-Solving: Partner with teammates to troubleshoot issues and learn from shared experiences.

Confidence-Building: Grow your skills and expertise by engaging with customers, R&D teams, and other stakeholders.

Contribute to Documentation: Enhance internal and external documentation to streamline processes and knowledge sharing.

Unblocking Key Challenges: Play a critical role in resolving high-impact issues, unlocking massive business potential.

Team Leadership: Build the foundation for a future in management or lead individual contributor (IC) roles.

Every day brings a new opportunity to learn independently and expand your technical and soft skills. Bring fresh perspectives to our team and thrive in a challenging, fast-paced setting where your ideas matter. Your contributions will be critical to resolving challenges that directly drive business growth. Work alongside a global team at the forefront of a dynamic industry, earning recognition for your expertise and contributions.

In this role, you’ll focus on technology, troubleshooting and resolving issues that directly affect millions in ad spend. You’ll gain invaluable insights into our products and the programmatic ad industry, become a trusted resource for product engineering, account management, and peer support teams, and help shape the future of our services.

What you'll be doing

  • Provide second-tier support to customers and account managers via Salesforce ticketing system.

  • Troubleshoot issues encountered by DSP partners and account managers, including but not limited to discrepancies, creative rendering, and drops in performance.

  • Test product changes and fixes and providing detailed feedback to product, partners, and account managers when necessary

  • Drive complex issues through escalation to resolution with product engineering or external third parties

  • Represent the voice of the customer; surface customer needs and issues to product and business teams

What we're looking for

  • Able to create and debug ad creatives built with HTML, Javascript, XML, JSON

  • Comfortable analyzing traffic such as web requests and responses with web proxy software or Dev Tools, Charles

  • Experience in debugging and profiling web service APIs and HTTP requests

  • Able to draw conclusions from logical thinking and deductive reasoning skills

You might also have

  • Experience in the digital advertising space

  • Strong communication skills

  • Experience collaborating with cross-functional teams

  • Ability to speak Mandarin or Hebrew

  • Passion for learning and being thorough

Additional information

  • Relocation support is not available for this position.

  • Work visa/immigration sponsorship is not available for this position

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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