This role sits within Unity's Premium Support team which connects our customers to our development teams.

Our customers have a wide variety of problems that require quick thinking to keep their projects on track. This is where you step in, working to tackle these problems with curiosity, flexibility, and positivity. In return you will constantly be learning about Unity's core technologies and its latest features, and get to help nurture some of the most exciting games in development today!

Game Engine technologies is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile-thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new!

What you’ll be doing

  • You are the first line of support for technical inquiries from game developers, using the Zendesk technical ticketing system to manage and prioritize issues

  • Participate in client meetings as a domain specialist for technical product details

  • Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so

  • Improve, expand, and develop the documentation, resource materials, and technical FAQs

  • Profile and debug as needed

What we’re looking for

  • Experience in software development or support, with strong programming skills in C++, C#, .NET, or related.

  • Experience developing, debugging, and profiling native apps on mobile and standalone devices.

  • Phenomenal teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results

  • Proficient written & spoken English

  • Travel up to 10% may be required

You might also have

  • Previous Unity development experience

  • Previous experience in a B2B technical support role

  • Experience with game engines and development environments (such as Unity, Unreal, cocos2d, )

Life at Unity

Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.

In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021.