Role description
The opportunity
The Customer Service Team is the first point of contact for most Unity users who need help and guidance. As a Customer Service Analyst, you will be key in supporting our global users by answering tickets, live chats, and crafting self-service articles. As well as supporting customers in an insightful manner. We also work with Unity’s internal teams including Sales, the Asset Store, and Marketing to resolve issues as they arise.
Training in our Customer Service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment. This Team places importance on decency, inclusion, and harmony as our central values.
We are based in our modern office, located in the business area of Pereira. Perks include weekly yoga sessions, and free catered lunches in the office three times per week!
What you’ll be doing
- Answering user’s non-technical questions with clarity and insight, in a timely manner
- Writing and maintaining articles for our Knowledge Base to provide our users a proven self-help resource
- Maintaining a high standard of quality to ensure customer satisfaction
What we’re looking for
- Experience in Customer Service or in a customer-facing role where understanding customers’ needs are key
- Excellent written and spoken English
- A love of learning, as we work in a fast-paced environment with a lot of changes
You might also have
- Experience of different software including Email, Live Chat, and/or Ticketing systems e.g. Zendesk
Life at Unity
Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit our website.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
