Role description
Unity Technologies is seeking a communicative, highly motivated & intellectually curious BI Analyst to join the Customer Success Business Intelligence team, to support our efforts in enabling data-driven decisions, proactively monitoring customer health and behavior, managing customer lifecycle, and supporting strategic initiatives that maximize product adoption and success.
They will report into the Business Intelligence Lead, Strategy & BizOps and work cross-functionally with Unity’s Data Science, Data Engineering, & Customer Success teams to understand and deliver effectively on business requirements.
A successful candidate should have good knowledge of SQL & Excel, have experience in visualizing data, strong analytical skills, great attention to detail, and confidence in working with large complex datasets.
Responsibilities
- Maintain, document, & configure data pipeline for customer success reports & dashboards
- Maintenance of Gainsight customer success platform, monitoring of system performance, data integrity, and user activity to identify issues and make recommendations on continuous improvements towards productivity
- Provide day-to-day support for end users of Gainsight
Requirements
- Skilled with SQL & Excel
- A passion for data, analysis, and problem solving
- Familiar with understanding data used to build dashboards & reports (i.e. Looker, Salesforce)
- Familiar with Big Data Infrastructures, ETL practices & tools (i.e. Airflow, GCP)
- Excellent English communication and interpersonal skills, ability to add context around data insights & explain methodologies and findings to both technical and non-technical stakeholders
Bonus Points
- Basic knowledge of Python/ PySpark
- Experience in Business Intelligence, Data Analytics, Customer Success, SaaS
- Love of gaming is a plus
About Unity Technologies
Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
The company’s 1,400+ person research and development team keeps Unity at the forefront of development by working alongside partners to ensure optimized support for the latest releases and platforms. Apps developed by Unity creators were downloaded more than three billion times per month in 2019 on more than two billion unique devices. For more information, please visit our website.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
