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Ubisoft

Team lead, Internal Community Developer

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Ubisoft
🇨🇦 Montréal, QC

At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.

When you join Ubi Montreal, you enter a community of passionate, extraordinary developers connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement and a supportive learning environment.

Job Description

Ubisoft’s Knowledge Management (KM) team aims to facilitate access to key information and knowledge for all employees. Within KM’s Content & Community team, you will be responsible for the team that animates the internal Ubisoft community and accompanies individual communities (team, job, topic, event or interest-based) to reach maturity in terms of knowledge management, sharing and reuse. Your role is twofold – 1) to build & help execute the KM vision for internal community development and 2) to supervise and coach the community specialists in their mandates to ensure alignment with enterprise community knowledge capture, sharing & reuse objectives.

Responsibilities:

  • Evangelize KM’s internal community maturity model & framework to priority communities and define strategies (community objectives, communication plans, monitoring, editorial calendars, etc.) for internal “clients” to execute their community goals;
  • Moderate and animate the Ubisoft internal community (worldwide) via the internal social network;
  • Act as stakeholder for the revamp of the internal social network to ensure the product is aligned with internal community priorities, features and best practices;
  • Curate content & act as “host” for internal sharing opportunities and events (newsletters, event recaps, live streaming, Ask me Anything sessions);
  • Identify & monitor key performance indicators on community engagement and health as related to knowledge sharing & reuse.

Qualifications

Education and relevant experience

  • Bachelor’s in communications, marketing, information science, or any other relevant field;
  • 2 to 5 years experience in community management, social media management, digital marketing or communication (whether or not a management position).

Desired knowledge & skills:

  • Excellent communication and collaboration skills
  • Experience with online communities (forums, social networks, gaming guilds or other related platforms – Twitch, Discord, etc.)
  • Mastery of common social networks
  • Capacity to juggle strategic planning (visioning) with operational tasks (execution)
  • Bilingual (English-French), written and oral

Additional Information

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.