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Social Listening Expert

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🇺🇸 Cary, NC

Company Description

Ubisoft is composed of over 20,000 talented people located in 55+ development studios and offices across the globe. With more than 80% of our teams dedicated to creation, Ubisoft is the biggest in-house creative force in the industry. With an expansive global distribution network, Ubisoft is also a company that stays in close contact with its local fans.

Ubisoft’s worldwide network of video game development studios and business offices work hand-in-hand each day to deliver rich and innovative gaming experiences that reflect the creativity and diversity of their teams. This cross-studio collaboration model means every team member has the opportunity to participate in challenging projects based on iconic brands including Assassin's Creed®, Tom Clancy's Rainbow Six Siege®, Tom Clancy's The Division®, For Honor®, Rabbids®, Rayman®, Watch Dogs®, Far Cry®, The Crew®, Just Dance® and more. Ubisoft is a global leader in the video games and entertainment software industry.

Ubisoft is committed to enriching player’s lives with original and memorable gaming experiences. We create worlds where people can express themselves, explore and discover new possibilities.

Are you looking to work with enthusiastic experts who are tackling game-changing challenges in entertainment and beyond? At Ubisoft, we offer an open environment where bright ideas are given a chance to shine and everyone is eager to share knowledge.

Let's create the unknown.

Job Description


Status: Full-time, Permanent

Core hours: Mon.-Fri., 9a-6p

Qualified candidates should be able to work effectively both in our Cary, NC office and from their home

The Social Listening Expert is primarily responsible for analyzing the activities of the gaming community across all social media platforms and producing community reports at Ubisoft. This role is integral to delivering our strategy to put the player at the heart of everything we do.

By applying statistical methods and techniques, the Social Listening Expert will provide quantitative and qualitative data to generate meaningful insights, driving community and business strategy. The ideal candidate is an experienced gamer who is comfortable with online communities and social media tools, loves data analysis, and has the ability to thrive in a highly dynamic environment with a distributed team.

  • Be a “scientific” point of reference for analyzing our Communities online
  • Implement methodology to produce quantified social listening community reporting
  • Coordinate & produce quantified reports on community conversations on a weekly, monthly and Ad-Hoc basis
  • Help structure sentiment analysis to increase accuracy of reports
  • Follow KPIs for understanding Ubisoft community behaviors
  • Build and update queries regarding popular brands and topics in the entertainment industry
  • Support the Community Team & internal stakeholders with social listening tools
  • Partner with business subsidiaries to produce campaign reports on specific local needs
  • Be a key internal stakeholder for the social listening tool provider



  • Previous experience in a Community Management or social listening role
  • Excellent written and oral communication skills and the ability to create quality documentation for internal audiences
  • Experience with Boolean queries to undertake in-depth analysis (usage of “AND” “OR” “NEAR” etc.)
  • A strong understanding of social media services, mechanics, and trends, especially Facebook and Twitter and experience with social listening tools (Synthesio a plus)
  • Master in Excel and experience in data visualization
  • Strong analytical skills with the ability to identify and highlight interesting and actionable insights from a broad and complex dataset
  • Strong organizational skills and an independent, self-motivated working style
  • Proficiency with MS Office tools including Word and PowerPoint
  • A passion for gaming!

Additional Information


  • Medical, dental, and vision coverage
  • Employer HSA contribution (with enrollment in a HSA eligible medical plan)
  • 401k match
  • Paid vacation, holiday, and wellness time
  • Fitness, physical, and eSports challenge reimbursements
  • Rocket Lawyer online legal service membership
  • Paid parental leave
  • Paid time off to volunteer
  • Pawternity – paid time off to bond with a newly adopted pet
  • Sabbatical leave available after 5 years of employment
  • Generous discount on new Ubisoft games

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.