As a Local IT Technician (m/f/d) you are responsible for delivering on-site support on the hardware and software of Ubisoft employees. You have a passion for simplifying things and support us in the continuous optimization of IT-supported processes.
Your tasks:
- Support of the local network, clients and software
- Support of the local conferencing and meeting infrastructure
- Support of internal as well as external events
- Support of our users on site (1st and 2nd level support)
- Conception, provision and maintenance of the internally required hardware and software equipment
- Support and implementation of OS installation and software distribution
- Application and monitoring of data and security guidelines
- Active participation in documentation, knowledge base, IT policies and process evolutions
- Site / Event IT asset management
- Interact with external vendors regarding repair of hardware
Qualifications
- Completed training in the IT field, e.g. Information Technology, or equivalent studies; MCSE, MCSA or MCP certification
- At least 3 years of relevant professional experience in in technical support to end users.
- Very good knowledge of all current and relevant technologies
- Ability and enthusiasm to quickly familiarize yourself with complex topics
- Very good English skills (written and oral) with excellent communication skills
- Great team spirit
What we expect from you:
- Experience in 1st and 2nd level support
- Logical-analytical thinking skills
- Sound knowledge of current operating systems such as Windows, Linux, MacOS and Microsoft Office applications
- Sound conceptual and technical knowledge of Microsoft infrastructures
- Basic network knowledge (TCP/IP, VLAN, Ethernet, WIFI)
- Flexibility and service orientation
- Strong communication skills and solution orientation
Desirable:
- Advanced network knowledge (CISCO)
- Experience with Powershell / Scripting
Additional Information
Your Benefits
- Relocation Support: We offer financial support in form of a cash allowance and assistance with accommodation search and settle-in support via our relocation partner, for international candidates we offer visa assistance.
- 26 days paid vacation per year. Additionally, you will get half a day off on Christmas Eve and New Year’s Eve and approximately 11 bank holidays in the NRW region.
- Flexible Working Hours: We have core working times between 10:00 AM – 04:00 PM and the distribution of the other hours is up to you.
- Opportunities for growth on your desired career path: Leadership training, workshops, guest speakers from the industry, online Ubisoft learning platform, coaches, Experts and library.
- Company Pension Scheme. We offer an attractive scheme through salary sacrificing in which the employer also matches contributions
- Up to 350€ childcare support per child per month. In addition, we also offer 5 ‘care for ill children days’ per child per year.
- Discounted Games. We regularly order Ubisoft Games for super cheap prices for our employees.
- Gym Subsidy. We contribute 50% (up to a maximum amount of 25€) towards the monthly cost of a gym membership of your choice.
- Lunch & Breakfast Service. Enjoy fresh discounted meals each day.
- Monthly Mobility Budget. 80€ per month that can be used on bicycle lease, parking spot rental or public transportation ticket.
- English and German classes for free. Main language in the studio is English.
- Free fresh Fruit, Coffee, Tea and Water. Enjoy fresh fruit and beverages in our office.
We offer a highly interesting challenge for a team player including the possibility to show personal initiative. If you are passionate about video games and would like to work with like-minded professionals in an international team, please apply via our career portal.
The application must include your resume, and a cover letter detailing your earliest starting date, motivation.
Company Description
Ubisoft is a leading producer, publisher and distributor of interactive entertainment products worldwide and has grown considerably through a strong and diversified line-up of products and partnerships. Ubisoft has development studios in 28 countries and sells video games in more than 55 countries around the globe. We are committed to delivering high-quality, cutting-edge video game titles to players. In our German studios in Mainz, Düsseldorf and Berlin, we are working on brands like “Anno”, “Tom Clancy’s Rainbow Six Siege”, "Far Cry", James Cameron's "Avatar", "Beyond Good and Evil 2", “Ubisoft Escape Games", “The Settlers” and many more.
