This job listing expired on Jun 4, 2021
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Company Description

Ubisoft Singapore is one of the top game development studios in the APAC region. Part of Ubisoft’s global network of studios, we’ve been creating memorable gaming experiences in Singapore since 2008. With over 300 employees from 30+ different nationalities, we are a diverse bunch of creatives redefining the world of digital entertainment for millions of players across the globe.

Job Description

The IT Site Manager Singapore, reporting to the IT Manager SEA, is responsible for the high quality and efficiency of the day to day operations performed by the team of IT technicians supporting the Ubisoft Singapore employees, while maintaining a high level of customer support aligned with both the world-wide IT standards and the regional business needs.

Vision and Responsibilities:

The IT Site Manager for Ubisoft Singapore will:

  • Create a collaborative and motivating work environment for the employees within the IT team;
  • Set and manage objectives, performance and career path for each of the IT Technicians;
  • Closely follow and regularly report on the quality of the day-to-day operations (tickets, requests, incidents);
  • Closely follow and regularly report on the end-user satisfaction and performance of the IT Technicians;
  • Ensure security and IT best practices are implemented, understood and followed in the team;
  • Consolidate feedback, improvements, problems and solutions to share with the IT manager and other regional/world-wide teams;
  • Provide training and coaching on best practices to the IT Technicians and employees of the studio alike;
  • Regularly meet with various IT, regional and studio stakeholders to align on priorities and gather feedback;
  • Actively participate and provide assistance to the IT Manager SEA in the elaboration of the budget and IT strategy of the studio;
  • Support other regional and world-wide IT teams leaders and managers when required;
  • Handle technical and managerial escalations of IT matters for the studio.

Additionally, the IT Site Manager must also be able to, on occasion, perform all tasks of the IT Technician:

  • Offer on-site support to the studio employees on hardware and standard software;
  • Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
  • Manage and maintain local IT infrastructure when required;
  • Train and advocate IT and Security best practices and standards to studio employees;
  • Interact with external vendors and internal partners during problem resolution;
  • Take active part in the tracking and updating of the hardware and software asset inventory;
  • Update and maintain a knowledge base on newly diagnosed problems and issues;
  • Carry out all other related tasks.

Qualifications

Skills and Knowledge:

The IT Team leader will have:

  • Excellent leadership and motivational skills;
  • Excellent diagnostics and problem solving skills;
  • Excellent sense of customer service in a technical support environment;
  • Excellent English communication skills (spoken and written);
  • Strong knowledge of the ITIL concepts and methodologies;
  • Good understanding of networking, server and datacenter concepts;
  • Good understanding of IT security (antivirus, firewalls, proxy) concepts;
  • Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, servers)
  • Familiarity with the Microsoft RSAT suite;
  • Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx);
  • Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry);
  • Familiarity with multimedia equipment (TV, console, projectors, video conference);
  • Familiarity to video game industry, its methodologies and processes;
  • Familiarity with technology industry news and trends;

Qualifications and training:

  • Polytechnic or University Degree in Information Systems or equivalent related experience;
  • 2+ year(s) of experience of leadership or management experience in a technical support context;
  • 5+ years of experience in a technical support to end user position;
  • Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc);
  • ITIL certification an asset;

Additional Information

Perks

We realize it takes world-class people to make world-class games. Apart from a competitive compensation package and a culture that thrives on creativity and individuality, Ubisoft Singapore offers a wide variety of perks including performance based incentives, comprehensive health and benefit packages, tuition reimbursement, flexible working hours, and opportunities for career development and learning.

Next step

Are you excited about creating the unknown? Are you serious about fun? Do you constantly seek out learning opportunities? At Ubisoft Singapore, we are looking for talent who are solution-oriented problem solvers, creative yet open to collaborate, and team players who also thrive in bringing their A-game to work.

If this sounds like you, shoot us your resume and we will invite you for a first chat to find out more about becoming an awesome addition to our team!