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Ubisoft’s 19,000 team members, working across more than 40 locations worldwide, are bound by a joint mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer who believes diverse backgrounds and perspectives are vital in creating worlds where players and teams can thrive and express themselves. If you are excited about solving game changing challenges, cutting edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Our Studio

Ubisoft Toronto is one of the largest development studios within Ubisoft, employing talented developers from around the world. We create worlds and tell stories that grip you, inspire you and challenge you. Since opening in 2010, we have shipped innovative game projects on some of Ubisoft’s biggest brands: Assassin’s Creed, Far Cry, Watch Dogs, For Honor and Tom Clancy’s Splinter Cell.

Most recently, we launched Far Cry 6, the most ambitious Far Cry game to date, featuring the talented Giancarlo Esposito as Anton Castillo. Our studio has also led the development of the newest game in the Watch Dogs franchise – Watch Dogs: Legion (2020), a stand out for its tech and design work, play as anyone gameplay in an open world, and rich and detailed rendition of a future London. Starlink: Battle for Atlas (2018) was Ubisoft Toronto’s first new IP, using technology that seamlessly blended physical and digital gameplay. Splinter Cell Blacklist was the first title released by Ubisoft Toronto in 2013. We have an exciting roadmap of projects for the future and can’t wait to share more details.

Are you looking to work with enthusiastic experts who are tackling industry-changing challenges in entertainment and beyond? At Ubisoft Toronto, we are always striving to get better, be better and do better – embracing innovative ideas, exploring new technologies, and working together courageously and collaboratively.

Job Description

The daily life of an IT Operations Manager at Ubisoft Toronto:

Operations & Productivity Management

  • Help track and deliver Toronto Local IT's strategic objectives and IT vision set by Canada's IT leader;

  • Manage work team activities, especially by following up on requests and department projects that are underway;

  • Follow up on departmental objectives;

  • Guarantee operational capacity based on studio priorities;

  • Supervise technology monitoring project deliverables;

  • Guarantee the implementation of departmental processes to enhance the quality of the service and the operational management of incidents and requests;

  • Work with the network administrators on mandated infrastructure upgrades and changes;

  • Manage clients;

  • Ensure the local IT team can deliver all of the following key activities by providing support, guidance, planning, delegation of tasks, prioritizing, and training as required:

    • All Service Now tickets ensuring SLA's are respected;

    • All onsite and off-site IT hardware and networking managed by Toronto Studio (network switches, NAS, Perforce servers, Asset Stores, firewalls, etc);

    • Meeting production requirements including dev kit roll-outs, Build Machine requirements, special ad hoc builds, and support for any other dev-ops infrastructure / future needs planning;

    • Deploying all new or repurposed desktops and laptops for new hires, existing employees changing projects or requiring upgrades, etc.

    • Manage studio events IT support;

    • Tracking IT inventory including hardware that is re-purposed or removed from the studio's IT inventory;

    • Software licensing tracking and support.

People Management

  • Manage, supervise and recruitment of Toronto Local IT Team Members

  • Regular 1 on 1s with each team member ensuring priorities are clear and addressing any concerns they may have. Communicate and track higher level objectives.

  • Annual performance reviews for IT Team Members

  • Provide all team members with regular progress feedback

  • Career progression planning tailored to each member's skills and interests

Budgeting

  • Help set out the annual Local IT budget for Toronto and track monthly progress to ensure budget is respected;

  • Support the supervisor in budgeting for the team and managing the studio’s software and hardware investments.

Qualifications

What it takes to make it:

  • 3-5+ years experience in an IT lead position;

  • Bachelor’s degree in management, Information Technology or equivalent education/work experience;

  • Proficiency in computer hardware, software, cabling, installation, networking, and security;

  • Knowledge of best practices in operational management (ITIL, etc.);

  • Team management and mobilizing leadership;

  • Organization skills such as multi-tasking, setting priorities, and time management;

  • Budget management and optimization skills;

  • Analytical thinking, with the ability to effectively problem-solve and adapt;

  • Client focused approach with active listening skills.

We Offer:

  • A hybrid, flexible work model

  • Six weeks of vacation

  • An enhanced parental leave program

  • Comprehensive Total Rewards Package:

    • Disability Insurance

    • Dental Insurance

    • Extended medical insurance

    • (Optional) RRSP contribution

    • Relocation Assistance

    • Bonus (If Applicable)

Additional Information

Life at Ubisoft

At Ubisoft Toronto, we look for people who are excited to create the future of games in one of the most diverse cities in the world. We believe that embracing our individuality helps us build stronger creative teams and develop better games for all players.

When you’re a member of our team, your professional development is a priority. You’ll have opportunities to be challenged, learn and grow in your role. Pushing the boundaries of what’s possible within game development while working with Ubisoft’s most powerful technologies – from game engines to performance capture and more. Annual performance reviews and salary increases will help you further your career and grow with our studio. We also offer hybrid remote work options, six weeks of vacation for all employees, an enhanced parental leave program, a comprehensive health benefits package, generous RRSP matching, industry education support, training and career development.

We celebrate the big and small moments together – with virtual events, get togethers, giveaways and more. In addition to our “right to disconnect” philosophy, the studio offers a variety of health and wellness initiatives including yoga, an on-site gym, flexible work hours, and other programs to create a better, sustainable work environment for our teams.

We encourage you to read our Code of Conduct prior to applying. It is our collective responsibility at Ubisoft Toronto to maintain a respectful and inclusive work environment, and be the best possible place to work and grow. Knowing and respecting our Code of Conduct’s principles and guidelines is key to achieving that goal.

Join Us!

At Ubisoft Toronto, we believe diversity is our studio’s biggest strength. We’re committed to creating an inclusive workplace that reflects the diversity of our player community, is inclusive and respectful of the individuality of our team and embodies our core values – trust, integrity, excellence and care.

We encourage applications from First Nations, Métis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQIA+.

If this sounds like your kind of studio, what are you waiting for?

Ubisoft Toronto is committed to providing accommodations for accessibility upon request.

We thank you for your interest, however, only those candidates selected for an interview will be contacted. No agencies please.

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