About Twitch
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions.
About the Position
We are looking for a passionate addition to our international Safety Operations team. Twitch Safety Operations Reviewers are core to our efforts to keep Twitch a welcoming and safe place for people to build communities. Alongside other Reviewers around the world, you'll be an essential contributor to Trust and Safety's efforts to foster a thriving, creative Twitch community.
As Safety Ops Reviewer, you will report into the Safety Operations Manager. You will evaluate and act on user reports of Twitch policy violations. You will mitigate sensitive community issues, using initiative, sound decision-making and emotional resiliency.
Responsibilities
- Evaluate and act on user reports of Twitch policy violations quickly and effectively, and based on the existing framework
- Prioritize solutions for sensitive community issues
- Maintain expert understanding of Twitch's policies, site features, and internal documentation
- Contribute your insight and skills to the Safety Operations & regional teams to support Twitch's global community
Requirements
- 2+ years relevant professional or amateur experience as a community manager, moderator, or content reviewer in online communities or digital/social media
- Emotional intelligence and resiliency to offensive or disturbing behavior, language, and content
- Empathy to diverse cultural needs and viewpoints
- Ability to multi-task and monitor several information flows simultaneously
- Comfort with working remotely as part of a larger team
- Proficiency in English
Bonus Points
- Knowledge of local internet slang and colloquialisms
- Additional language fluency
- Deep familiarity with Twitch, streaming, and internet culture
- Proficient with Twitch chatbots
- Familiarity with Google Docs and content or community management tools
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
