Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to outstanding esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate and grow their personal interests and passions. We're always live at Twitch. Continually learn about all things Twitch on Linkedin, Twitter and on our Blog.
About the Role:
Do you love working with engineering leadership to help critical, cross-organization technical initiatives to succeed? Are you passionate about enabling engineering teams to be more operationally efficient? If so, the Principal Technical Program Manager, Operational Excellence will be a great fit! This position is part of the Engineering Success team within the Builder Platform organization whose mission is to provide tools, processes and guidance to all of engineering to enable higher availability, better resiliency and greater productivity.
You will report to the Sr. Manager for Engineering Success at Twitch. This role is based in San Francisco, CA but we are also open to you working from Seattle, WA.
You Will:
- Own and drive an engineering-wide program to evaluate and prioritize cross-org technical initiatives
- Develop processes and tooling to streamline campaign management across Twitch
- Own and drive the operations review program that aggregates and reports on OE KPIs and ongoing campaigns
- Partner with senior engineering and business leaders to identify new areas of strategic investment
- Provide expertise on process improvements and tools designed to increase engineering productivity
- Engage with the broader TPM community through knowledge sharing and mentorship
BASIC QUALIFICATIONS
You'll find a Requirements section below. If you meet all these then we strongly encourage you to apply. If you meet some of them but think this role sounds like something you'd be great at, we strongly encourage you to apply. If you meet just one of them but think you bring something unique to the team, we strongly encourage you to apply.
You Have:
- 8+ years experience as a technical program manager
- Experience defining cross-organizational/company-wide strategy including driving alignment across engineering VPs/directors
- Focus on results and outcome, not just process--you have experience establishing processes that are appropriate.
- Strong technical acumen--actively participate and contribute to technical discussions, proactively identify challenges and risks, working closely with engineers and product managers on addressing challenges, and forming mitigation plans
- Creative problem solver that proactively takes initiative
PREFERRED QUALIFICATIONS
Bonus Points:
- Managed a company-wide OKR/goal
- Developed or ran large scale roadmap planning process
- Past professional engineering experience
Perks:
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
- Breakfast, Lunch & Dinner Served Daily
- Free Snacks & Beverages
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status.