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About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

You will be part of the team at Twitch focused on the performance and stability of our network and video systems. This team owns the beating heart of Twitch's Video Platform Live Operations and is staffed 24/7, 365 days a year. You will work with every aspect of the Twitch video platform to provide this stability. You will be a first responder to anything that might affect the network or video systems, allowing the best possible experience for Twitch users.

This will include regular maintenance, troubleshooting, improvements, and process automation. Using monitoring to remain aware of issues that require your attention, and solving problems. You will guide operational best practices within Twitch. Your actions will keep the heart and soul of Twitch smoothly humming around the clock, delivering video to our tens of millions of users.

You Will:

  • Respond to maintenance notification from network providers

  • Contribute to documentation around process and workflow

  • Ensure smooth operations of the global network infrastructure

  • Maintain the health of our bare metal infrastructure

  • Use runbook documentation to resolve operational issues

  • Monitor graph analytics to identify potential problem areas

  • Troubleshoot network and video operational issues

  • Report to the GSOC Technician Manager

  • Participate in 24/7/365 shift work

You Have:

  • Excellent verbal and written communication skills

  • Strong analytical and problem solving skills

Bonus Points

  • Worked with Linux command-line interface

  • Resolved hardware issues in a datacenter environment

  • Relevant professional certifications (CompTia Net+, CompTia Security+, CompTia A+, CompTia Linux+, LPIC-1, LPIC-2, or CCNA) •Understanding of networking concepts (TCP/IP, OSPF, BGP)

  • Experience with AWS

  • Developed using GoLang

Perks

  • Medical, Dental, Vision & Disability Insurance

  • 401(k)

  • Maternity & Parental Leave

  • Flexible PTO

  • Commuter Benefits

  • Amazon Employee Discount

  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status Protecting your privacy and the security of your data is a longstanding top priority for Twitch.

Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

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