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About the Role
You will be part of the team at Twitch focused on the performance and stability of our network and video systems. This team owns the beating heart of Twitch's Video Platform Live Operations and is staffed 24/7, 365 days a year. You will work with every aspect of the Twitch video platform to provide this stability. You will be a first responder to anything that might affect the network or video systems, allowing the best possible experience for Twitch users.
This will include regular maintenance, troubleshooting, improvements, and process automation. Using monitoring to remain aware of issues that require your attention, and solving problems. You will guide operational best practices within Twitch. Your actions will keep the heart and soul of Twitch smoothly humming around the clock, delivering video to our tens of millions of users.
Respond to maintenance notification from network providers
Contribute to documentation around process and workflow
Ensure smooth operations of the global network infrastructure
Maintain the health of our bare metal infrastructure
Use runbook documentation to resolve operational issues
Monitor graph analytics to identify potential problem areas
Troubleshoot network and video operational issues
Report to the GSOC Technician Manager
Participate in 24/7/365 shift work
Excellent verbal and written communication skills
Strong analytical and problem solving skills
Worked with Linux command-line interface
Resolved hardware issues in a datacenter environment
Relevant professional certifications (CompTia Net+, CompTia Security+, CompTia A+, CompTia Linux+, LPIC-1, LPIC-2, or CCNA) •Understanding of networking concepts (TCP/IP, OSPF, BGP)
Experience with AWS
Developed using GoLang
Medical, Dental, Vision & Disability Insurance
Maternity & Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status, or other legally protected status Protecting your privacy and the security of your data is a longstanding top priority for Twitch.
Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.