About Us
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn , Twitter and on our Blog .
About The Role
Twitch Advertising is growing in size and scope as we add new team members and launch new native ad products. We are opening a position that will work closely with product, engineering, content partnerships, safety operations, and go to market teams to support the moderation of branded content related to new native ad products. The New Product Operations group is a newly formed team that will work flexibly between pre and post sales functions to help launch new ad products, collaborate on development of go to market materials, establish and iterate on moderation and operational processes, support live campaigns with real revenue associated with them, and advise on long term scalable workflows as we fold new ad products into our existing processes. Candidates must be able to effectively collaborate cross functionally and be comfortable performing in fast moving, high pressure, and often ambiguous conditions. To be successful, you’ll prioritize your tasks independently to meet goals, communicate with internal and external customers clearly and in a concise manner, and use your judgement to handle subjective decisions.
The ideal candidate will thrive in a start-up culture and look for new ways to create value for the business and team.
You Will
- Be the subject matter expert for branded content moderation for ad products under management (“new ad products”)
- Own the content moderation process end to end, including content moderation and clip creation
- Onboard new creators to programs and services based on established criteria
- Provide highest level of customer service to internal and external clients on pre-sale and post-sale activities for new ad products, specifically focused on moderation
- Work cross-functionally to build effective, efficient processes and workflows utilizing existing systems (ex. Aegis, APIs, etc)
- Execute alpha/beta tests for new ad products and apply learnings to the moderation workflow going forward
- Liaise with other departments at Twitch, like Safety Operations and Engineering
- Revisit existing processes and workflows to make improvements
You Have:
- 2 years in digital media experience, ideally in management of digital advertising campaigns, customer service, or similar fast paced technical or digital environments
- Experience with cross functional projects and/or programs
- Strong written and verbal communication skills
- Demonstrated ability to work with technical teams
- Works well in a team oriented, high-energy environment with minimal supervision
- Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
- Excellent collaboration skills
- Highly self-motivated and close attention to detail
- Customer service orientation
Bonus Points
- Passion for Twitch and gaming overall
- Customer service background
- Strong interest in new forms of media like influencer marketing, social media, and DTC products
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Commuter Benefits
- Amazon Employee Discount
- Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
- Breakfast, Lunch & Dinner Served Daily
- Free Snacks & Beverages
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
