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Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It’s where millions of people come together to chat, interact, and make their own entertainment.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and Twitter, get interviewing tips on Instagram, and discover projects we’re solving on our Blog.

About the Role

Do you want to help build the world's greatest Review team?

Twitch has grown from a streaming website into a platform that developers can use to integrate their games and interactive experiences with their projects. With hundreds of games being sold on Twitch, to thousands of applications using our APIs, to interactive experiences such as Twitch Extensions.

Twitch is looking for a dynamic problem solver, who will support developers that publish and manage their content on Twitch. You will be a part of a team of content review specialists who provide world-class support to developers. You will work directly with these developers along side our internal teams through several communication channels to ensure that developers get the world class treatment they deserve. You will report to a Program Management Manager on the Platform and Services team.

This position is located in San Francisco CA, and Seattle WA.

You Will:

  • Review a variety of content submitted by third-party developers to Twitch

  • Seek out and suggest solutions to issues or improvements to the developer experience using observed metrics as a foundation

  • Work with business and development teams to bring life to unique campaigns and experiences on Twitch

  • Advocate for our developers by reporting and acting on observed areas for improvement in documentation and available support tools

  • Offer consultation to your colleagues, working with key stakeholders in related teams to establish yourself as a subject matter expert in specific contact topics

You Have:

  • 1+ years experience working directly with customers to address and resolve issues of a technical product or service

  • Experience in technical support with problem ticketing, incident management, and/or issue escalation

  • Comfort working with a broad range of technological productivity and workflow management tools including the Google Workplace apps suite, sprint boards, and databases

  • Experience responding to and resolving customer issues through written responses

  • Excitement to learn new technologies and help customers succeed

  • Problem solving skills and a desire to dig into the details of a system or process to address customer problems

Bonus Points

  • Experience querying databases to make decisions based on metrics

  • Experience creating, testing or evaluating software applications

  • A silly sense of humor and an appreciation for our memes and puns

Perks

  • Medical, Dental, Vision & Disability Insurance

  • 401(k)

  • Maternity & Parental Leave

  • Flexible PTO

  • Amazon Employee Discount

  • Unlimited in office snacks and drinks

  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The base pay range for this position in Washington is $55,600 - $97,400 yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on payment and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Twitch's internal or external careers site.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

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