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About the Role:

The Client Success Manager will support the Brazil based sales team. They will be responsible for ensuring our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. They will play an integral role in maximum revenue recognition and renewed business.

The ideal candidate will thrive in a start-up culture and look for new ways to create value for the business and team.

You Will:

Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
Provide the highest level of customer service to clients
Enter IO into Order Management System
Verify accuracy of Internal IO and Client Insertion Order
Clarify any questions Ad Operations may have about the plan
Work with Ad Operations to troubleshoot live campaigns
Provide clients with weekly reporting and delivery analysis
Keep Sales apprised of all key issues, updated and relevant data throughout the campaign process
Work with cross functional teams to ensure Billing and Legal compliance.

Basic Qualifications

2+ years in digital media experience, ideally in management of digital advertising campaigns
Previous experience in client facing role
Understanding of digital media delivery principals
Proficiency in English & Portuguese

PREFERRED QUALIFICATIONS

Works well in a team oriented, high energy, environment with minimal supervision.
Excellent written, presentation and oral communication skills
Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
Excellent collaboration skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us