Company Background: Turtle Beach Corporation is one of the world’s leading gaming audio and accessory providers. The Turtle Beach brand is known for pioneering first-to-market features and patented innovations in high-quality, comfort-driven headsets for all levels of gamers, making it a fan-favorite brand and the market leader in console gaming audio for the last decade. Turtle Beach’s ROCCAT brand combines detail-loving German innovation with a genuine passion for designing the best PC gaming products. Under the ROCCAT brand, Turtle Beach creates award-winning keyboards, mice, headsets, mousepads, and other PC accessories. Turtle Beach’s NEAT Microphones brand is all about creating the next generation of microphones, with products that embrace cutting-edge audio technology and innovative design. Turtle Beach’s shares are traded on the Nasdaq Exchange under the symbol: HEAR.

Turtle Beach believes diversity in the workplace creates an environment where different perspectives lead to improved creativity, productivity, team member engagement, and overall employee happiness. We’re simply looking for the best persons for the job, and if that’s you…let’s talk!

Summary: The New Product Category (NPC) Team is a strategic team that has been created to research new market expansion opportunities in the field of gaming. The ideal candidate will have some background understanding and/or experience of gaming simulation, the role requires someone who represents Turtle Beach and its products in the market so a detailed understanding of products, community, social, events and market/industry is essential or as a minimum someone who has less experience but is a fast learner and passionate about learning more about the category.

Duties and Responsibilities:

Represent the consumer in Turtle Beach simulation and ensure that we provide world-class experience, customer service & product development feedback initiatives.
Detailed understanding of the category, products, competitors, and community and use this understanding effectively to drive world-class support and improved product development.
Monitor and manage social feeds, blogs, forums, emails, posts & messages. Proactively resolve issues, answer questions and provide encouragement and support.
Support Turtle Beach’s wider technical support team with specialized information to enhance quality and consumer experience.
Support with product training
Manage consumer updates of SW, drivers & apps.
Create exciting content for the community, knowledge base, instructional and informative videos, etc.
Engage with the community and represent Turtle Beach professionally and positively.
Support Sales & Marketing with simulation-based activity.
Participate in team creative and NPi events by being the ‘voice of the consumer ‘ in these categories.
Create databases around technical issues and provide mechanisms for resolution (working with a wider team)
Attend simulation events, represent Turtle Beach and its products in a positive professional manner.

Education/Experience/Skills:

Ideally, BSc Degree Qualified in relevant discipline.
Min 3-5 years in a position that provides experience in this area of expertise.
Passionate about simulation would be fantastic, willing to learn and a fast learner is also acceptable.
Clear, concise, and professional communicator
Technically literate, the ability to understand product architecture, connectivity, drivers, software, and applications would be desirable.