Are you looking to change the gaming industry? We are!

TLM Partners, Inc. is a world-class digital entertainment company led by industry veterans. We are an engineering powerhouse, and our Subject Matter Experts work on some of the most ambitious projects in the industry and work alongside partners as 'off-site' professional services for publishers, indie video game developers, SAAS, Cloud, and Visualization companies. We are setting the bar for best-in-class cross play gaming experiences on every platform using our custom technologies and tools.

We offer a 100% remote working environment as a “Cloud Studio”, with awesome benefits to support a harmonious work life balance from anywhere in the world. Come join our vision to build a world class studio.

Position Summary: Director of Technical Operations

Full time, 100% remote.
Lead the technology team(s) providing DevOps and LiveOps platform services to TLM developers, partners and customers
This person will work with leadership to define and evolve a strategy to meet operational excellence and scalability goals.
Be a part of a groundbreaking global game developer and publisher, with a permanently remote team.
Competitive salary, excellent benefits, and stock options available for full-time employees.
Reports to: CIO

Responsibilities:

Collaborate with internal departments and appropriate external vendors ensuring deployment activities are carried out according to highest industry standards.
Plan, assign and direct the activities of professional and technical personnel involved in the support of DevOps, Proactive Application Monitoring, and Systems Incident Management.
Work with stakeholders and partners on a strategic vision for a team that can merge live games as a service, expansion features, and content to continually enhance the user experience.
Work with stakeholders and partners to identify and improve on the interfaces between teams.
Build, lead, and mentor TLM’s LiveOps and DevOps team providing global coverage.
Manage contracted LiveOps and DevOps services to ensure performance compliance.
Participate in design and development of operational infrastructure to support a development pipeline, automating where possible.
Provide troubleshooting and timely resolution of system, automation, and infrastructure problems.
Provide operational support for developers.
Provide technical guidance to the organization.
Collaborate with other engineering teams including participation in code reviews.
Participate in IT management duties such as budget and financial activities; process standards, improvement, and monitoring; program and project management; and strategic planning.
Participate with other departments providing development, documentation, influence strategy and overall direction for online games technology through your contributions.

Required Qualifications:

10+ years experience with Software Operations involving Windows, Linux and AWS.
5+ years experience leading teams.
1+ shipped AAA console or PC titles(s).
Ability to design and implement high availability solutions.
Ability to script with a variety of languages for automating tasks, generating reports, and creating tools
Understanding of computer architecture and memory systems.
Knowledge and experience with online game platforms and development best practices and processes.
Proven ability to work with development teams.
Great with lateral thinking and motivation to work independently, as well as the ability to work directly with teams across multiple territories and time zones.
Ability to create and maintain technical documentation, diagrams, from the beginning of a project through completion.
Dedication, teamwork, and professionalism.

Desired Qualifications:

Unreal Engine online ecosystem experience.
Great interpersonal skills.
Familiarity with common online game platform tools, services, and technologies.
Familiarity with current console SDKs, Steam, and Epic Game Store.