Get to know The Pokémon Company International
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
Get to know the role
Job Title: Sr. Manager, Program Management
Job Summary: This people manager role manages and directs the work of B2C Pokémon Center Logistics + Stores program managers and provides mentorship and oversight for multiple projects or programs in Bellevue, Redmond and Dublin. The role requires this leader to be a creative leader and analytical, excel at managing program management and influencing broad stakeholder groups, and work extremely effectively across the entire lifecycle of businesses. The ideas and work from the team will be discussed and sometimes debated with most of the senior leaders of TPCi. The role requires excellent written and oral communication skills, fluency with data-driven analyses and insights, business judgment, and successful navigation of ambiguity. This a senior leadership role within the TPCi Pokémon Center bringing people together through the Pokémon community.
FLSA Classification (US Only): Exempt
People Manager: Yes
What you’ll do
Lead a team of Program Managers, providing guidance, support, and mentorship to drive success
Manage and oversee all aspects of logistics, organized play, pop-up stores, and automated retail, including budgeting, planning, and execution
Conduct training and onboarding for new program managers.
Assign studies and relay specific customer, business and client needs to a team of program managers.
Monitors program scopes, costs, schedules, staffing, communications, outside vendors and contractual deliverables.
Develops standards, processes, and tools used for effective project scheduling and to set and manage quality targets.
Act as a liaison between cross-functional teams and senior executives, providing updates and recommendations to drive success.
Effectively communicate and influence broad stakeholder groups, including senior leaders of TPCi.
Navigate ambiguity and apply business judgment to manage program management across the entire lifecycle of businesses.
Addresses internal or vendor issues that may impede program delivery and develops solutions.
Stay up-to-date with industry trends and advancements, continuously seeking opportunities for improvement and innovation
Tracks at risk metrics and facilitates actions to keep programs and projects on track.
Establishes data collection and reporting processes to capture key metrics of project activities and to provide periodic reporting.
Manage and track milestones and KPI for a portfolio of preclinical projects.
What you’ll bring
Minimum of 10+ years’ people management experience in complex retail/product project/program management roles.
Bachelor’s Degree in Retail Management, Operations Management, Program/Product Management and/or equivalent working experience.
Experience working closely with business stakeholders and third-party vendors to translate business need and long-term vision into functional requirements and implement for solutions and services.
Experience with program management for large scale global, multi-million dollar projects spanning cross-functional teams and vendors.
Strong process/system background and proven ability to rapidly understand, use and drive improvements in new processes/systems
Strong critical and creative thinking, analytical capabilities and ability to drive resolution in ambiguous situations
Technical aptitude and experience using retail software systems and Agile development methodologies
In-depth knowledge of MS Office and Atlassian applications, Tableau
Ability and willingness to travel
How you’ll be successful
Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.
Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve.
Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.
Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.
What to expect
An employee first culture
Company events that celebrate the spirit of Pokémon
Competitive cash-based compensation programs
Base salary range: $144,000.00 – $216,000.00. This range is applicable for the labor market where the role is intended to be hired. For this role, new hires generally start between $144,000.00 – $171,000.00. Final base salary is directly related to each candidates' qualifications and experience uniquely.
100% employer-paid healthcare premiums for you
Generous paid family leave
Employer-paid life insurance
Employer-paid long and short-term income protection insurance
US Employees: 401k Employer Matching
UK/IRE Employees: Pension Employer Contributions
Comprehensive relocation package
Hybrid work environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.