The Director of Online Services is responsible for the people management and technical oversight of The Pokémon Company International’s (TPCi) Online Services team, which includes innovating and maintaining platforms and services including the Pokémon Trainer Club, Pokemon.com, and Play! Pokémon. This also includes our Content Management System (CMS), marketing sites for new products, compliance with global data protection regulations, and much more.

This role will focus heavily on the professional growth of the members of the Online Services team by guiding employees through their career paths to help them reach their professional goals at TPCi. The Director of Online Services will use their wealth of experience and industry best practices to foster an environment where professional growth is encouraged for both managers and individual contributors.

What You Will Do

• Lead several teams of software engineers developing highly available software and services at scale.
• Work with cross-functional teams throughout the Technology organization to deliver solutions for our customers, product teams, and partners.
• Recruit, develop, and retain staff while building a culture of collaboration, data-driven decisions, and continuous learning.
• Create personalized development plans along with the members of your team to enable them to build new skills and advance their careers.
• Build relationships with your peer teams to ensure alignment on priorities and effective collaboration on projects.

What You Will Bring

• 10+ years of individual contributor or lead technical experience.
• 5+ years of team/people management experience; experience as a manager of managers is a plus.
• Experience with complex, high-performance, highly-available distributed systems.
• Experience building consumer-facing systems; entertainment/video game industry experience is a plus.
• Experience with a wide range of AWS technologies.

How You Will Be Successful

• People Developer: You model success behaviors, a high-performance work ethic, and constant self-improvement. You create a work environment where people choose to be motivated, contributing and happy.
• Communication: You are exceptional at conveying complex facts in both verbal and written form. You possess the ability to get group buy-in at any level by listening to views of colleagues and taking in diverse perspectives
• Collaborative and Inclusive: You engage and collaborate across functional and organizational boundaries. You establish a sense of unity and teamwork amongst talent. You demonstrate awareness and respect of cultural and individual values and appreciate and leverage the strengths of others to accomplish goals.
• Leadership Agility: You balance attention to short-term and long-term priorities, meaningful participation, and fostering individual initiative and strong teamwork. You are resilient in responding to difficulties and discomforts that change often brings. You seek feedback from multiple sources and use both mistakes and successes for continual learning and development. Finally, you are committed to creating agile teams and to helping others become more effective leaders.
• Impact and Influence: You promote the creation of a shared mission and vision and use those principles to guide actions, getting others excited about and committed to furthering the organization's objectives.
• Innovator: You take calculated risks and teach others to do the same. You utilize learnings to make decisions and know that in order to grow further you have to alter the status quo.
• Global Perspective: You consider wide-ranging influences, situations, and implications both inside and outside the organization when making plans or decisions, solving problems, or developing strategies. You create a safe environment of learning about, valuing, encouraging, and supporting differences.

What To Expect

We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives. Travel between office locations internationally may be required on occasion (less than 10%).

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.