Description
Summary of the Role
The Pokémon International Company is embarking on an innovation journey and radically transforming its digital commerce capabilities to meet accelerating international demand for original and collectable Pokémon products. We are looking for a Business Analyst to join our team! You will be working with our Ecommerce Project Management team and will be responsible for the management and delivery of operations-related projects across various platforms. The Business Analyst role will oversee the Managed Service Providers who maintain daily operations for the Ecommerce system. You will analyze and work to ensure that daily operations for the Ecommerce system run properly and will coordinate with other departments to identify and troubleshoot any issues that arise. You will also be coordinating special projects to maintain timelines, create schedules, and oversee progress to make sure goals are met on time. The ideal candidate is a detail-oriented team player who loves data, can manage multiple projects and enjoys collaborating with cross functional teams while keeping the lights on from an operations standpoint.
What You Will Do
- Oversee Managed Service Provider team to execute daily operations/projects effectively and efficiently.
- Coordinate daily standups and sprint ceremonies with Managed Service Providers and other teams as needed.
- Manage workload and tickets for service providers and development team.
- Analyze and track hours for Managed Service Providers and Development team.
- Coordinate Statement of Work and other development deliverables.
- Assess ongoing operations and project risks and issues and suggest solutions where applicable.
- Investigate and troubleshoot issues including monitoring logs and performing regular transaction audits.
- Manage Customer returns and coordinate with other teams involved in the process.
- Manage special projects including preorders transaction oversight from start of preorder offering to shipping of product.
- Define scope, budget and schedules for operations and special projects.
- Collaborate to determine best-practice processes for expanding ecommerce business into new markets – and assist in creating documentation to aid future efforts.
- Participate in user acceptance testing and other business user testing for projects.
What You Will Bring
- 5+ years of Business Analyst, Operations and/or Project Management experience in a technology-rich environment
- Previous experience with projects involving cross functional teams
- Knowledge of ecommerce systems, transactions and order processing
- Knowledge of Agile project management methodologies including SCRUM and Kanban
- Excellent communication skills—both written and verbal
- Attention to detail and the ability to maintain quality
- Proven organization skills with the ability to multi-task and prioritize
- Success operating within fast-paced environment
- Team player, open minded to different cross functional teams’ views
- Experience with QA, Business User Testing and/or User Acceptance testing preferred
- Proficient in Microsoft Office Suite, Jira, Confluence
- Excellent computer skills, including the ability to use software for data analysis and presentations
- Openness to new ideas and forward thinking to build new products or processes
How You Will Be Successful
Communication: You have impeccable written and verbal communication with ability to translate technical information in a non-technical format.
Bias for Action: You have an eagerness to take initiative and persist in accomplishing objectives despite obstacles and setbacks. You work to resolve requests and incidents with a high sense of urgency and ownership.
Great people skills: You know the “how” is as important as the “what” and you aim to build effective relationships across the organizations, as well as externally with 3rd parties. You are mindful of diverse perspectives and engage clients in a professional manner.
Passion and Pride in your work: You love what you do and how you can add value to your clients; You ensure consistency and quality of your work and take a methodical approach to troubleshooting and resolution.
Logical and analytical: You’re able to distill and synthesize complex ideas into concise, meaningful information to clients. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through.
Growth mindset: You thrive in a dynamic and fluid environment because you are a self-starter who is eager to learn, grow and build something great together; building and enhancing programs appeals to you. You have a desire to stay current on technology trends and Information Technology concepts.
What to Expect
We offer a professional, fun and creative work environment. While we maintain a good balance between work and life, additional hours may be required at peak times or for specific initiatives. Travel between office locations internationally may be required on occasion.
The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of people so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
