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Thatgamecompany

Community Manager - Japan

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Thatgamecompany
πŸ‡ΊπŸ‡Έ Santa Monica, CA

thatgamecompany is best recognized for creating award-winning, enriching and meaningful game titles such as Journey, Flower and flOw.

Since launching our newest release, Sky, the game has already attracted more than 50 Million installs globally, with a core base of passionate fans. As the Japanese market continues to grow, the team needs support from a native speaking professional to keep up active players in the online community and to provide a better user experience.

Responsibilities

  • Craft and localize owned/social media contents for the Japanese community (currently Sky official website, Twitter and Instagram, potentially expand to Discord, Pinterest, and LINE)
  • Contribute to creative and growth strategies for successfully engaging the Japan market
  • Communicate with the US-based community team to plan social events together and provide consistent support/information to the Japanese community with global players
  • Communicate with the US-based development team to understand the state of development, updates, bug fixes to inform Japanese players or share feedback from the community with the team
  • Escalate sensitive or critical issues to the correct channels with recommendations
  • Coordinate with the Customer Support and global Community team to communicate critical or reactive messaging to the community

Must haves

  • Passionate player of Sky and understanding of thatgamecompany’s core values
  • Experience to use Discord deeply (Experience as moderator or shepherd is ideal)
  • Native Japanese, fluent English spoken and written skills
  • Applicable work hours to at least half of the core hours of the US team (11 am to 7 pm PST/PDT)
  • 3 years of experience working with online communities and social networks

Nice to haves

  • Customer service experience

Last but not the least, loves thatgamecompany games, believes in our mission and vision! We look forward to meeting you!