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Tencent

Esports Teams & Player Relations Manager

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Tencent
πŸ‡³πŸ‡± Amsterdam

Tencent is seeking a talented and passionate Esports Teams & Player Relations Manager to work closely with professional teams as well as players and provide them top tier support to maintain and expand their path within our eco-system. The ideal candidate is driven, passionate and has in-depth experience with esports, teams and player management.

Responsibilities

  • Act as a public-facing representative of Esports Center, communicating with professional team organizations, teams, and players on behalf of the Esports team across multiple channels and at events, both in person and online
  • Provide players, teams, and team managers with esports updates regarding changes, rules adjustments, or any other pertinent news
  • Provide regular feedback and reports on the teams and players sentiment, concerns, and suggestions
  • Develop deep, genuine, and collaborative relationships with teams and individual players on behalf of the Esports team
  • Work proactively with players and teams to address all issues in a timely fashion
  • Gather feedback from players and managers to continuously improve events, rules, game play and any pertinent information and report back to the Esports team
  • Work closely with the esports operations team, regional teams, other esports departments, developers, and other relevant teams

Qualification

  • 5+ years’ experience working in esports or other live events and/or league
  • 3+ years’ experience working in team and player management
  • Deep understanding of tournament formats, rules, and regulations
  • Excellent written and oral communication skills in English
  • Strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
  • Familiar with project management and process improvement
  • Impeccable organizational, problem-solving, and time-management abilities
  • Able to act with discretion when handling confidential matters
  • Able to travel occasionally

Pluses

  • Native/Very fluent in Chinese
  • Native/Very fluent in additional languages
  • Skillful MOBA player