This job listing expired on Apr 2, 2020
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Tencent is seeking a talented and passionate Esports, Community & Player Relations Manager to work with teams and players to provide a top tier experience plus capture the community sentiment to support business decisions. The ideal candidate is driven and creative, has in-depth experience with esports, teams & community management.

Responsibilities

  • Act as public-facing representative of Tencent Esports to competitors and clubs to communicate on behalf of the Esports team across multiple channels and at events both in person and online
  • Develop & support communication plans plus Esports channel management such as Youtube, Instagram, Discord, Reddit, etc.
  • Build relationships with esports & community partners such as teams, players, influencers, and volunteers and deliver key messages and plans to sync up with them
  • Work closely with operation team, regional teams, other esports departments, developers, and relevant teams
  • Provide feedback on the community’s sentiment, concerns, and suggestions.
  • Develop deep, genuine, and collaborative relationships with teams and individual players on behalf of the Esports team
  • Work proactively with players and teams to address all issues in a timely fashion
  • Gather feedback from players and managers to continuously improve events, rules, game play and any pertinent information and report back to the Esports team
  • Provide players, teams, and team managers with esports updates regarding changes, rules adjustments, or any other pertinent news

Qualification

  • 3+ years’ experience working in esports or other live events and/or league
  • 3+ years’ experience with brand communications, social platforms, and social media
  • Experience with channel management, publishing calendars, reporting & analytics
  • Excellent written and oral communication skills in English
  • Strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
  • Familiar with project management and process improvement
  • Impeccable organizational, problem-solving and time-management abilities
  • Able to act with discretion when handling confidential matters

Pluses

  • Native/Very fluent in Chinese
  • Native/Very fluent in additional languages, preferred Arabic or Turkish
  • Skillful PUBG MOBILE player