This job listing expired on Apr 2, 2020
Tencent is seeking a talented and passionate Esports, Community & Player Relations Manager to work with teams and players to provide a top tier experience plus capture the community sentiment to support business decisions. The ideal candidate is driven and creative, has in-depth experience with esports, teams & community management.
Responsibilities
- Act as public-facing representative of Tencent Esports to competitors and clubs to communicate on behalf of the Esports team across multiple channels and at events both in person and online
- Develop & support communication plans plus Esports channel management such as Youtube, Instagram, Discord, Reddit, etc.
- Build relationships with esports & community partners such as teams, players, influencers, and volunteers and deliver key messages and plans to sync up with them
- Work closely with operation team, regional teams, other esports departments, developers, and relevant teams
- Provide feedback on the community’s sentiment, concerns, and suggestions.
- Develop deep, genuine, and collaborative relationships with teams and individual players on behalf of the Esports team
- Work proactively with players and teams to address all issues in a timely fashion
- Gather feedback from players and managers to continuously improve events, rules, game play and any pertinent information and report back to the Esports team
- Provide players, teams, and team managers with esports updates regarding changes, rules adjustments, or any other pertinent news
Qualification
- 3+ years’ experience working in esports or other live events and/or league
- 3+ years’ experience with brand communications, social platforms, and social media
- Experience with channel management, publishing calendars, reporting & analytics
- Excellent written and oral communication skills in English
- Strong proficiency in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
- Familiar with project management and process improvement
- Impeccable organizational, problem-solving and time-management abilities
- Able to act with discretion when handling confidential matters
Pluses
- Native/Very fluent in Chinese
- Native/Very fluent in additional languages, preferred Arabic or Turkish
- Skillful PUBG MOBILE player