Your Role

Are you passionate about both video games and customer service? Do you have previous experience managing medium-sized teams, ensuring that they deliver the best service possible?

Then you can be the new Supervisor we’re looking for!

Responsibility

• Manage a team of 15 Customer Service Representatives;
• Responsible for the development of each individual, to be accountable for the quality, productivity and attendance of the team;
• Proactively maintain and deliver the required service levels to maximize the productivity in the team to ensure the desired operational margin;
• Motivate the team and develop actions plans for continuous improvement, reporting to the Operations Manager and to the client.

Your Profile

• Native or near native Spanish speakers;
• Fluency in English (minimum B2 level);
• Experience in contact center and customer service;
• Management, interpersonal and team work skills;
• Achievement orientation and job motivation.
• Please note that we will only consider CV if submitted in English.

Our Offer

• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.