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Technical Support Specialist with English

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πŸ‡΅πŸ‡± Wroclaw

Your daily tasks:

  • providing technical support to users of Techland S.A. software
  • actively seeking solutions to reported problems in cooperation with other departments of the company
  • technical support for the product purchase process (including the payment system)
  • documenting and reporting incidents / problems

You meet our expectations if you have:

  • very good command of the English language
  • knowledge of the video game industry - active player
  • min. secondary education (IT or related)
  • good knowledge of Windows operating systems
  • knowledge of how to operate Playstation, Xbox and Nintendo consoles
  • knowledge of digital game distribution platforms
  • highly developed communication skills

Nice to have:

  • experience in customer service
  • knowledge of the FreshDesk ticket handling system
  • knowledge of an additional foreign language (Russian, German, Spanish, Chinese)