This job listing expired on Sep 29, 2022
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With a rich history of developing multiple AAA franchises such as Little Big Planet and Crackdown, as well as contributing to genre-defining titles like the Forza Motorsport and Hitman series, Sumo Sheffield’s vast development experience spans multiple genres and platforms.

As winners of the TIGA Star Employment Award for 2021, recipients of the GI Biz 2020 Best Places to Work Award and listed as one of the UK’s 100 Best Large Companies to Work for in 2021, Sumo Digital has enjoyed 18 years of stability and growth since its formation in 2003 and continues to strive for excellence across every single project.

The team have a track record of working on some of the world's biggest and best games and received two BAFTAs for their work on Sackboy: A Big Adventure. As the scale and exclusivity of projects continues to grow, there’s never been a more exciting time to join the Sumo Sheffield family!

About this role

Reporting to the Head of Service Delivery working closely with the local studios, responsibilities will include providing IT support to the Sheffield studio and the wider Sumo group.

The role offers excellent potential for further training and the opportunity to work in a highly creative and fast-paced videogame development studio.

The role will involve out-of-hours support when required.

In this role you will

  • Be the primary point of contact for the studio IT issues and support agreed service levels, standards, and processes from the centralized helpdesk.

  • Provide desktop, laptop and mobile support.

  • Setup and configure new authorised end-user devices. Install authorized software in the devices.

  • Process service requests and keep users informed about their incidents' status at agreed intervals.

  • Escalate issues which are beyond the employees' capabilities or resource capacity to senior resources in an effective manner to optimize the quality of service provided.

  • Identify and take part in initiatives to improve the quality of the technological service.

  • Register and classify received incidents and undertake an immediate effort to restore a failed IT service as quickly as possible. If no ad-hoc solution can be achieved, transfer the Incident to the team leader.

  • Ensure security and upgrades are applied to authorised end-user devices and kept up to date.

  • Document and maintain all logs for equipment and users. Update the CI and asset management platform when required.

  • Ensure licensing for all software purchased is recorded and maintained in the asset management platform.

  • Provide the best end-user experience and outstanding support to all internal and external end-users.

  • Deal with new starter and leaver requests which include account creation and hardware provisioning.

To be successful you will have

  • Some experience of working in an IT Support role

  • Post secondary education in a relevant field, or equivalent industry experience

  • Supporting teams remotely

  • Highly skilled communication, both verbally and digitally, to different disciplines within the studio

  • Customer service experience, working in fast paced environment where priorities move quickly

What We Offer:

  • Annual Bonus

  • Share Incentive Plan

  • Competitive Pension

  • Flexible Working

  • 27 Days Holiday, including your birthday. a duvet day and Christmas

  • 5 Learning Days

  • Access to 4,000 Udemy Courses

  • Wrap Parties

  • Alternative Travel Prize Draw

  • The Sumo Game Jam

  • Big Family Events

  • Studio clubs, inc. running, board games, film…

  • Life Drawing

  • Yoga Classes

  • Free fruit and drinks

  • Employee Referral Bonus

  • Career Development

  • Competitive Mat/Paternity & Adoption

  • Employee Assistance Programme

  • Life Assurance 4x Salary

  • Income Protection of 75%

  • Relocation Support to the UK

  • Visa Sponsorship

Where do we stand on diversity?

At Sumo Digital, we know that diversity and inclusivity will make our teams (and the amazing work that they do) better! We encourage and welcome ALL applications.

More About The Sumo Sheffield Studio:

Our environment is relaxed, friendly and built upon the basis of every team member having the opportunity to shine and have a realisable input into the games we create. We are a very happy ship with lots of incredibly nice people that partake in shared interest groups, lunchtime clubs, charity fundraising events and lots of socialising.

We are proud to be located in Sheffield, just off J34 of the M1 offering easy road and rail access from Leeds, Manchester and the Midlands. Sheffield itself enjoys wealth of facilities including world class sporting facilities, stunning theatres and galleries, the National Video Game Museum, shopping, restaurants and incredible parks and green spaces - all on the doorstep of the beautiful Peak District National Park. We love it here.