We build ground-breaking games and content for some of the world’s biggest publishers including Microsoft, Sony, Apple and Sega. Sheffield is our largest studio and headquarters, situated just north-east of the city centre, where we’ve built and contributed to some of the world’s best-loved game franchises.
It’s an exciting time to be part of Sumo, winners of the Develop: Star Awards 2019 Best Studio and GI Biz 2020 Best Places to Work; big things are on the horizon and we want you to be part of our continued journey. Join us!
Sumo Sheffield is made up of a diverse mix of fantastic people, although sometimes, some groups are still under-represented. We are working to remove obstacles that can make it difficult for those groups to progress their careers in the games industry. We welcome applications from under-represented people in the gaming industry, including, but not limited to BAME, LGBQT+, women, people with physical disabilities, neurodiversity or mental health issues, and parents or carers.
The role @ Sumo
We are currently on the lookout for a Head of IT Operations, this person will take ownership of the IT Operations function to ensure end user services are provided, meeting the requirements of the business.
Areas include Service Management, IT equipment procurement and provisioning, onboarding of new starters and projects
In your new role you will:
- Manage IT support teams – approx. 15 people
- Ensure tickets raised for the IT team are dealt with in a timely fashion meeting agreed SLA’s
- Provide reporting on SLA’s and KPI’s
- Manage the procurement, configuration and deployment of IT end user equipment and software
- Ensure end user security compliance requirements are met
- Work with project teams and 3rd parties to ensure new projects are onboarded in a timely and secure manner
- Develop ITIL based processes to implement continual service improvement
- Manage budget to ensure procurement is taking place at agreed times and budgets are being met
- Manage 3rd party vendors to ensure we are getting the best service and value add from all partners
To be successful you will:
- Good knowledge of IT systems including end user devices, software, Office 365
- Experience of providing end user support in a fast paced, diverged environment
- Experience of implementing and developing ITIL based processes
- Experience of managing teams across multiple locations
- Experience of managed budgets
- Experience of managing 3rd party vendors
- Strong people management skills – setting objectives and creating development plans
- Good negotiation skills
What We Offer:
We offer a super benefits package including generous holidays and flexible working hours. Further perks include our legendary annual Sumo Big Day Out, plus epic Christmas parties, money on your birthday, on site free gym and free fruit for everyone! Our new, regular studio Game Jams are a highlight - staff spend a full day developing and pitching their own game ideas for possible development by Sumo.
Our environment is relaxed, friendly and built upon the basis of every team member having the opportunity to shine and have a realisable input into the games we create. We are a very happy ship with lots of incredibly nice people that partake in shared interest groups, lunchtime clubs, charity fundraising events and lots of socialising.
We are proud to be located in Sheffield, just off J34 of the M1 offering easy road and rail access from Leeds, Manchester and the Midlands. Sheffield itself enjoys wealth of facilities including world class sporting facilities, stunning theatres and galleries, the National Video Game Museum, shopping, restaurants and incredible parks and green spaces - all on the doorstep of the beautiful Peak District National Park. We love it here.
