We build ground-breaking games and content for some of the world’s biggest publishers including Microsoft, Sony, Apple and Sega. Sheffield is our largest studio and headquarters, situated just north-east of the city centre, where we’ve built and contributed to some of the world’s best-loved game franchises.
It’s an exciting time to be part of Sumo, winners of the Develop: Star Awards 2019 Best Studio and GI Biz 2020 Best Places to Work; big things are on the horizon and we want you to be part of our continued journey. Join us!
The role @ Sumo:
The Customer Support Lead will be responsible for the managing and mentoring of the Sheffield based support team, as well as being responsible for keeping up to date with, and testing new technologies to ensure that Sumo Digital are always operating on state-of-the-art technology.
Key Responsibilities:
- Responsible for managing and mentoring the Sheffield based support staff.
- Identify patterns and trends within incident and service requests.
- Responsible for keeping up to date and testing new technologies to ensure we are always running on the state-of-the-art technology.
- Overall responsible for configuration and deployment of IT end user equipment and software.
- Provide Weekly & monthly ServiceDesk statistics to the Head of IT Operations.
- 3-month success plan will include but not limited to; understanding the business and its needs and reviewing policies and procedures to ensure continual service improvements are made.
- Work with the Head of IT Operations to review, select and implement a new service Management tool.
Key Requirements:
- Previous experience in People management or eagerness to move into this area
- ITIL Awareness
- Managing end user devices
- Software installations
- End User hardware
- Excellent written and verbal communication
- Strong organizational skills
- Prioritization skills
- Know-how and skill
- Problem solving
- Communication
- Influence & Impact
- Resource Accountability
What We Offer:
- Annual Bonus
- Share Incentive Plan
- Competitive Pension
- Flexible Working
- 27 Days Holiday, including your birthday. a duvet day and Christmas
- 5 Learning Days
- Access to 4,000 Udemy Courses
- Game & Book Libraries
- Wrap Parties
- Alternative Travel Prize Draw
- The Sumo GameJam
- Big Family Events
- Studio clubs, inc. running, board games, film…
- Life Drawing
- Yoga Classes
- Free fruit and drinks
- Employee Referral Bonus
- Career Development
- Competitive Mat/Paternity & Adoption
- Employee Assistance Programme
- Life Assurance 4x Salary
- Income Protection of 75%
- Relocation Support to the UK
- Visa Sponsorship
Where do we stand on diversity?
At Sumo Digital, we know that diversity and inclusivity will make our teams (and the amazing work that they do) better! We encourage and welcome ALL applications.
More About The Sumo Sheffield Studio:
Our environment is relaxed, friendly and built upon the basis of every team member having the opportunity to shine and have a realisable input into the games we create. We are a very happy ship with lots of incredibly nice people that partake in shared interest groups, lunchtime clubs, charity fundraising events and lots of socialising.
We are proud to be located in Sheffield, just off J34 of the M1 offering easy road and rail access from Leeds, Manchester and the Midlands. Sheffield itself enjoys wealth of facilities including world class sporting facilities, stunning theatres and galleries, the National Video Game Museum, shopping, restaurants and incredible parks and green spaces - all on the doorstep of the beautiful Peak District National Park. We love it here.
