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StreamElements

Creator Success Team Lead

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StreamElements
🌎 Remote (USA)
$100,000 – $120,000 USD per year

StreamElements is the fastest growing provider of tools and services for livestream production, monetization, audience engagement, brand sponsorships, and influencer marketing. Representing a new type of media company, StreamElements powers many of the top digital content creators on Twitch, YouTube Live, and Facebook Gaming with the only 100% cloud-based collection of beautiful themes and overlays, customizable alerts, loyalty programs, tipping mechanisms, robust moderation capabilities, custom merchandising, and Chat Bot community engagement tools. In addition, our products are harnessed by brands who want to tap into influencers for sponsorships and other activations. The company is also an avid supporter of diversity and inclusion which includes the 2020 Creator Diversity Fund program.

Responsibilities:

  • Oversee a team of Creator Success Agents focused on proactive outreach to relevant top live streamers on Twitch.tv, YouTube Live, and other platforms
  • Oversee the distribution of a wide portfolio of customer accounts and constantly work to improve the lifecycle management of our creators - including increasing activation and retention and managing churn
  • Ensure the team has the tools they need to handle deals from start to finishβ€Šβ€”β€Šfrom lead gen to closing, onboarding, account management and legendary level support
  • Provide team management and direction by introducing leading processes to support creator acquisition, account management, customer negotiations, revenue reporting and forecasting
  • Create, implement and maintain new methods to provide β€˜Legendary level service’ to content creators
  • Engage with talent organizations in the ecosystem, build relationships, attend events and be immersed in the broader streaming ecosystem
  • Command a technical knowledge around the platform tools and features, and use it to be the leader of a team of effective managing agents to the portfolio of creators
  • As part of the Creator Success management team, be responsible for supporting the growth onto new platforms, new geos and new lifestyle sectors
  • Manage the team through regular meetings and formal/informal communications, setting commercial goals/OKRs and performance reviews

Qualifications/Requirements:

  • 2+ years of experience managing teams in sales-oriented positions
  • 5+ years of strong performance as an individual contributor in sales, customer support/service, or similar role
  • Deep knowledge of the Twitch.tv ecosystem
  • Bonus: Involvement in gaming and/or streaming communities or experience as a content creator and/or streamer