SteelSeries is looking for a customer service champion to help pursue our passion for providing a great customer experience. We are looking for someone that can make a huge impact on our customers, has experience thinking outside the box, and has a serious eager attitude for providing a unique experience to our fellow gamers.

A Little About Us

Founded in Denmark in 2001, SteelSeries created the first gaming surface, headset, and mechanical keyboard. We’ve gone on to become the most winning brand in the history of esports. We’re looking forward to telling you what’s next.

The job

• Manage inbound customer communications - Respond to incoming emails to address customer questions, requests, and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.

You

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• You're a self-starter and get stuff done before it's a problem

What We Provide

• A safe place to play
• Challenge to be the best of you
• Whatever hardware/software/training you need