A little about us

Gaming? Check. Esports? Check. Hardware? Check. Software? Check. We could go on and on. The point is we've been helping gamers get better since 2001. In fact, Esports pros have won more money using SteelSeries products than any other brand and we're just getting started. Esports and Gaming are multi-billion-dollar industries, and we're going to continue supporting them through innovative gear and software gamers need and love. We believe in being true to the gaming community, which means being true to ourselves. We create products that help the best of the best be better, and products that help the not-so-good feel not-so-bad. Most of us are gamers, but you don't have to be, we promise! Just don't be surprised if you become one within a few weeks of starting!

Want to see what we're up to? Find us on social media, where we're highlighting our community, amazing partners, and products!

The job

Handle inquiries that range in complexity from “how-to” questions up to involved debugging to track down operational anomalies.
Provide in-depth support for SteelSeries software, and act as an escalation path/resource to other agents
Manage and create processes for software support
Collaborate with software teams to provide feedback on support issues
Attend software team meetings as needed and build out a knowledge base
Communicate technical issues and solutions to the engineers, QA, sales, and other support team members.

You

Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine the root cause of issues
Ability to troubleshoot technical problems and demonstrate problem-solving and resourcefulness in obtaining information
Interest or experience in the Gaming industry; Knowledge of video games preferred
Excellent written and verbal communication skills
Possess strong interpersonal skills with the ability to build collaborative relationships

To really stand out

Zendesk admin experience with reporting
Experience with software-specific support and troubleshooting

SteelSeries makes high-performance gaming gear used by the most demanding, top professional gamers worldwide and peripherals that provide superior quality and a competitive edge to gamers of all skill levels.

Apply if

You want a competitive salary
Enjoy free beverages
Like getting free equipment including PC and all the peripherals you need