Square Enix Europe is on the lookout for a German Community Representative to provide support to our online communities, including but not limited to FINAL FANTASY XIV and BABYLON'S FALL, through key social channels.
Requirements
Key Deliverables:
- Communicate and engage daily with our online communities for games such as FINAL FANTASY XIV and BABYLON'S FALL through our official social media platforms.
- Plan, manage and execute community initiatives and projects with other community team members on social media platforms, blog outlets and forums.
- Build long-term relationships with the online communities.
- Plan, attend and assist during games events, fan gatherings, FFXIV Fan Festivals and media events.
- Plan and co-host community streaming broadcasts.
- Coordinate with in house design team to create assets.
- Compile regular feedback/bug reports for other key stakeholders including Japan offices.
- Translation both to and from German and English.
- Work interdepartmentally, locally and globally to review and assess the viability of team projects and goals. Prepare revisions and modifications as discussed and agreed upon. Prepare final presentations for approval by appropriate groups.
Key Stakeholders:
Head of Community and Services, Online Community Team Manager, Online Community Team Assistant Manager, Brand Managers (MMO), PR Managers (MMO)
Reports to:
Online Community Team Manager
Knowledge & Experience:
Essential:
- Business level fluency in English and German and strong creative writing skills.
- Familiar with MS Office applications.
- Excellent knowledge of FINAL FANTASY XIV.
Desirable:
- Previous experience working in social media management and/or with an MMORPG community.
- Active participation in online gaming communities.
- Knowledge of the latest social media and online trends.
- Knowledge in using the analytic tools of social platforms such as Twitter, Instagram and Facebook.
- Proficiency with image-editing software such Photoshop and Premiere Pro.
Competencies, Skills & Attributes:
Essential:
- Excellent communication and interpersonal skills (verbal and written skills).
- Team player with a professional attitude.
- Proactive, initiative-taker with can do attitude.
- Excellent organisational skills.
- Creative mindset, out-of-the-box thinking.
- Willing to appear on streams and videos.
Desirable:
- Technical knowledge of various platforms and backend systems.
- Experience and knowledge of streaming technology and editing.
- Japanese language skills and/or experience working with Japanese corporations is a plus.
- Additional language skills.
- Experience in organising consumer/fan events.
Other:
- Familiar with emerging trends in MMORPGs, e-Sports and GaaS.
- Knowledge and passion for Square Enix and online titles.
- Able to travel abroad and work flexible hours.
- Able to work at events.
Our goal at Square Enix is to hire, retain, develop and promote the best talent, regardless of age, gender, race, religious, belief, sexual orientation or physical ability.
Our pledge to D&I
At Square Enix we believe in the importance of being a diverse and global company, and we stand firmly together against any forms of injustice, intolerance, harassment, or discrimination. In our effort to create a truly diverse workforce, we pledge to continue to raise awareness in every step of the employee experience, from recruitment to promotions to ensure equal opportunities for all. One of our goals is to champion diversity in games and at work and work together to inspire real change.
Learning and education around D&I will be a key element for us to continue to grow as an organization. With unconscious bias training, D&I workshops and a variety of initiatives to give our employees the opportunity to be heard and be part of that change to achieve real equality. We need all our efforts to continue to build our culture of inclusion and equality.
We are also proud to partner with UKIE's Raise the Game pledge, BAME in Games and Women in Games, to name a few.
