Network Operations Center is responsible for identifying and coordinating resolution of system malfunctions. Primary NOC tasks are proactive monitoring and reporting to prevent disruptions. The team acts as a first responders when system malfunctions occur. Coordination with colleagues and other teams is a key responsibility in order to address and/or escalate issues to minimize impact and provide quick resolution.


  • Identify system malfunctions.

  • Proactively monitor health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services.

  • Meet Service Level Agreements (SLA's)

  • Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner.

  • Perform defined routines and tasks with infrequent supervision.

  • Mentor and support associate operators.

  • Prepare accurate and timely reports with updates and summaries on events and issues.


  • Technical support skills.

  • Associate level of knowledge of MS Windows and GNU/Linux operating systems.

  • Network troubleshooting skills and good knowledge of network technologies.

  • Ability to perform tasks by established processes.

  • Availability to work in shifts, including nights, weekends, and holidays.

  • Intermediate English written and verbal communication skills.

  • Maintain strict punctuality.

  • Demonstrate excellence in professional and customer interaction.

  • Extensive understanding of common IT infrastructure, practices, procedures, and personal computers.

  • Associate degree or equivalent experience.

Would be a plus

  • NOC experience.

  • Monitoring/Analyst experience (assessments based on monitoring systems data, graphs etc.).

  • Familiarity with ITIL practices or certification.

  • Technical support experience in an online service industry.

  • Experience working in games industry.

  • Experience using ticketing systems.

  • Setup or work experience with monitoring systems.

  • IT certificates and English language certificates.

We offer

  • Working with an international team of world class professionals on exciting and challenging projects

  • Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events

  • Medical Insurance package

  • Sensible flexible working hours

  • Breakfasts, snacks and fruits available during the day, tea and coffee machines

  • Friendly team and a friendly environment

  • Casual workplace environment in Yerevan

  • Additional benefits – corporate parties and team buildings, referral bonuses and many others