This job listing expired on Jan 19, 2022
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What we need:

Smilegate Barcelona is seeking a Senior IT Support Engineer / Help desk to expand the internal IT team and help in the creation of a new Open World FPS AAA.

We are looking for someone with: 

  • Great level of proactivity, able to work and organise independently and under pressure.
  • Friendly and open minded, with great attention to detail.
  • The ability to understand IT pipelines and willing to improve them.
  • A deep desire to help others as a part of a brand-new team and project.

What the role involves:

  • Joining our team in Barcelona, you will be providing remote and local support, troubleshooting OS, hardware and software issues.
  • Manage day-to-day delivery, maintenance and troubleshooting of IT Infrastructure systems, operations and services.
  • IT security, back-up & recovery, identity & access management, workplace & end-point device management.
  • Deliver and assist on IT Ops projects and coming up with new project ideas to improve current systems.
  • Maintain and manage IT stock and software Licenses.
  • Be the local contact for new hires supporting computer deployment, onboarding remotely and locally.
  • Be proactive to alert on upcoming issues and security risks.
  • Provide user training locally and remotely.
  • Support the local office infrastructure and equipment with regular checks and maintenance.
  • Keep up to date documentation and
  • Mentor other IT members.

Role requirements: 

  • Minimum 4 year of experience on a similar role
  • Knowledge on Windows systems, networking (TCP/IP, vlan, DHCP...) and computer hardware (PC).
  • Experience on Windows Server setup (AD / LDAP, FileServers, DNS) and configuration (GPOs, backup policies, security, etc)
  • Proactive and problem solver
  • Fluent in English with clear and effective communication skills.

Plus: 

  • VMware admin experience.
  • Experience with Cisco / Fortinet or any other firewall.
  • JIRA & Confluence administration.
  • Passion for the video game industry
  • Coding skills on any scripting language (PowerShell, Python, Ruby, Perl, Groovy)

YOUR LIFE AT SMILEGATE BARCELONA (and PERKS)

  • 23 vacation days per year + Christmas Holiday (From Dec 24 ~ Jan 1)
  • Studio Bonus
  • Extensive Relocation support
  • Remote & Flexible Working Hours & Flexible Friday
  • Ticket restaurant: the Employee will receive 9 euro per working day
  • Fully stocked studio kitchen (fruit, snacks , breakfast and beverages)
  • Beer Thursdays
  • Sanitas private Health insurance. In this policy, you will have included Dental coverage
  • Develop your career working in a super exciting environment with a great working atmosphere, international work environment
  • Nespresso coffee, organic fruit and other beverages
  • Company parties and events
  • Much more still to come…