We are aiming to create the best customer service team to provide fanatical support to our partners and users. Our plan is to cover more daily hours with online support personnel, while continuing to provide the best quality across multiple mediums. We firmly believe that our level of customer service is part of what sets us apart from our competitors, and with your help we can continue to provide this service and more!

This is a part-time (18 - 24 hours a week) remote position, including some weekends.

Responsibilities include:

• Handling support tickets through various mediums (email, twitter, and facebook)
• On-board and provide fanatical support to partners on our platform
• Monitor our social media and Discord platforms for user issues and concerns
• Helping partners and users create and maintain donation shops and goals
• Approving tournament submissions & user-submitted rankings
• Creating help docs to educate our partners and users
• Testing new features before they’re released

Requirements:

• Passion for esports and/or other competitive communities
• Exceptional written and verbal communication skills
• Experience as a player, broadcaster, content creator, or tournament organizer
• Detail-oriented, organized, flexible, and highly-motivated
• Willing to regularly work weekends
• Can legally work in the US

Bonuses!

• Experience using smash.gg as a tournament or event organization tool
• Past experience managing social media platforms
• Prior customer service experience

Compensation:

• $15K – $18K
• No Equity