About Skillz:
Skillz is the leading mobile games platform connecting players in fair, fun, and meaningful competition.
The gaming industry is larger than movies, music, and books, with more than 2.7 billion gamers playing monthly and 10 million developers worldwide. Mobile is the fastest-growing segment of the gaming market, expected to increase from $68 billion in 2019 to $150 billion in 2025.
Skillz is pioneering the competitive mobile gaming experience, leveraging its patented technology to power over two billion esports tournaments a year. The company is headquartered in San Francisco and backed by leading venture capitalists, media companies, and professional sports leagues and franchises.
Through its philanthropic initiatives, Skillz has harnessed the power of its platform to transform the way nonprofits engage with donors, enabling anyone with a mobile device to support causes such as the American Red Cross, Susan G. Komen, American Cancer Society, and NAACP by playing in Skillz tournaments.
Skillz has also earned recognition as one of Fast Company’s Most Innovative Companies, a two-time winner of CNBC’s Disruptor 50, one of Forbes’ Next Billion-Dollar Startups, and the #1 fastest-growing company in America on the Inc. 5000.
Who we’re looking for:
Do you enjoy investigating and catching suspicious behavior? Are you a great communicator who can convey sensitive topics in a clear manner? Do you like testing apps and playing games as part of your job? In this role, you’ll be Skillz’s first line of defense against bad actors trying to take advantage of our developers and other players on our system.
What You’ll Do:
- Review suspicious transactions and account activity for any potential threats
- Investigate claims of fraudulent or otherwise unauthorized account activity from our players
- Refute player disputes by compiling compelling evidence
- Completing ad hoc projects to support the Trust and Safety team
- Assist our Player Support team with sensitive player inquiries
Your Skillz:
- 1+ years of support experience
- Experience working with a helpdesk ticketing system
- High attention to detail
- Mature and self-motivated with a positive, professional attitude
- Effective Collaborator - Works well with teammates and contributes ideas for team growth
- Willingness to work weekends
- Experience in payments/finance or risk prevention a plus
Please note that this position will start as a 12 month contract.
Hourly pay: $14/hr
Due to COVID, this opening is currently remote and eligible to anyone in the Las Vegas area. Attendance in office will be required in 2021 (or when safe to do so).
Skillz embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with the San Francisco Fair Chance Ordinance.
