# Trainee Technical Support Representative - Contract

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Remote \(Anywhere\)
- **Contract type:** Contract
- **Level:** Entry \(0–1 years\)
- **Tags:** Customer Service, Information Technology \(IT\)
- **Posted:** 2026-04-14
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-trainee-technical-support-representative-contract-2320945)

## Description

**Trainee Technical Support Representative**

Job Location - Bangalore/Hyderabad: Remote

Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance)

Experience - 1 to 6 years

Mandatory Experience - **1 year of International email experience**

**What you'll be doing:**

- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem