# T4 Incident Manager

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Charleston, South Carolina, USA
- **Contract type:** Full Time
- **Level:** Intermediate \(2–5 years\)
- **Tags:** Operations, Customer Service, Project Management, Information Technology \(IT\)
- **Posted:** 2026-07-16
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-t4-incident-manager-2604629)

## Description

About The Role

SIDE is looking for a Player Support Incident Manager to support a confidential gaming support programme.

This role is suited to someone who can coordinate quickly, communicate clearly, and bring structure to high-impact support situations, volume spikes, emerging issues, and player-impacting incidents.

You will work across Player Support, Operations, Team Leads, escalation teams, and stakeholder groups to support incident response, queue impact, communication alignment, and post-incident learning.

**What You’ll Be Doing**

- Monitor support activity for volume spikes, emerging issue patterns, or incident signals.
- Coordinate the support-side response during active incidents or high-severity events.
- Work with operational, technical, communication, and vendor teams to align actions.
- Support player-facing messaging where required and aligned to approved communication guidance.
- Help direct support resources during incident surges to protect service continuity.
- Support queue prioritisation decisions where required.
- Lead or support post-incident reviews, including timeline, impact, response effectiveness, and improvement actions.