# Player Support - Tier 1

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Remote \(Colombia\)
- **Contract type:** Contract
- **Level:** Entry \(0–1 years\)
- **Tags:** Customer Service
- **Posted:** 2026-07-29
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-player-support-tier-1-3681742)

## Description

About The Role

SIDE is looking for Player Support Agents to join a high-profile gaming support programme.

This role is ideal for someone who enjoys helping players, solving support issues, and delivering clear written support in a fast-moving player support environment. You will support players through structured workflows, knowledge base guidance, and defined escalation routes.

You will receive onboarding, training, coaching, and quality feedback to help you build confidence before moving into live support.