# Player Support Team Lead

## Details

- **Company:** [Side](https://hitmarker.net/companies/side.md)
- **Location:** Remote \(Colombia\)
- **Contract type:** Contract
- **Level:** Senior \(5+ years\)
- **Tags:** Customer Service, Operations, Talent Management, Project Management
- **Posted:** 2026-07-29
- **Apply:** [View and apply on Hitmarker](https://hitmarker.net/jobs/side-player-support-team-lead-3681746)

## Description

About The Role

As a Team Lead within SIDE's Global Player Support organisation, you will lead a team of Player Support Specialists through onboarding, operational readiness, and live service delivery.

You will be responsible for creating an environment where people can succeed through structured coaching, performance management, operational guidance, and continuous development.

Working closely with Quality, Training, Operations, and Workforce Management, you will help ensure the team delivers a consistent player experience while meeting operational expectations.